Teen tips on how so totally NOT to do digital

Thanks to NGT for providing us with this insightful article on vital digital perspectives from those that probably know it best


Brands all over the world are trying to reach young people through digital channels. So how are they doing? Are the kids digging their Facebook apps? What about that jam playing on their website? Are they besties with marketers on Bebo? Hmmm, not so much.
PSFK pointed us to Ruby Pseudo’s “Teen Commandments for brands wanting to ‘do digital’” which includes some way harsh, but important, feedback from young Brits. For one, they’re bored of Facebook shenanigans (see image).

Fern, a 23-year-old from London, said “I generally hate - with a passion - all Facebook applications. I currently have 500 unchecked applications. They are of no interest to me whatsoever. I don’t care what celebrity I look like; I don’t care whether I’m hot or not and I don’t have time to draw silly pictures on walls”

Perhaps Solomon, (21) sums it up then with “Offer prizes for shooting a duck? What am I? A freakin’ idiot?”

(Though it’s worth mentioning that these quotes are from 20-somethings, not teens…)

Secondly, they are tired of inauthenticity, pandering, pop-ups and other nonsense (they want utility, just like the rest of us!) Here Ruby enumerates rules of engagement for brands in the youth space:

1. Too often, I think brands believe frippery is fantastic, it’s not - get to the point. Kids - like adults - probably want to know something along the lines of the following from your site… a) where your nearest store, event or retailer is, b) what your product/event/etc is going to cost them, c) how to get in touch with you or d) something pretty much damn nothing like playing a game whereby you click a cursor so some girls knickers fall off.

2. Present the freaking facts. Have a place where kids can put their own opinions down, and be approachable.

3. Don’t redirect them, that’s just rude - they’ve just turned up at your digital door. Sort your URL out.

4. Don’t put some tune you think is ‘hip’ on in the background; it won’t be.

5. And don’t turn up on their Facebook page and think you know what’s going on - you don’t.

6. Also, whilst we’re at it, if they’re recently broken hearted, they won’t want to speak to you about it. Secondly, they don’t want you shoving some ‘Single? Broken-Hearted?” quip questions at them either. Have some manners.

7. Bebo… is not looked at by anyone over the age of 12. I’d say 8, but they’ll have some statistic to wak back at me that would disprove my point.

8. Do not, whatever you do, appropriate youth culture on your site, but hell, we hope you know this.

9. Avoid pop-ups. Kids hate them.

10. Finally, with Facebook and MySpace etc, please remember that you’re in their (digital) space: they didn’t ask you to be there, and they can’t very well ask you to leave, so talk nicely. And if you haven’t got anything nice to say, don’t say anything at all…