Showing posts with label data. Show all posts
Showing posts with label data. Show all posts

Tuesday, October 19, 2010

Brand Campaigns Drive Most Social Media Following

Nice insight... Cheers Brian. Via eMarketer

OCTOBER 18, 2010
Three-quarters of Facebook fans have signed up with pages after invitations or ads from brands


Research on social media users who follow brands has shown marketers the importance of offering deals and discounts on Facebook fan pages as well as the nature of brand following as a form of self-expression, through which advocates can show support for a company they love. But what triggers Facebook users to “like” a brand is typically some form of outreach.

Most commonly, that outreach comes from the brand itself. Three-quarters of Facebook users worldwide who had “liked” a brand told DDB Worldwide and Opinionway Research in September 2010 that they had been spurred to do so by an invitation or advertising from the brand they followed. More than half had also followed a brand based on an invitation from a friend. Many of those invitations are likely a secondary form of brand outreach as well, as marketers encourage current followers to become brand advocates on their behalf.

Impetus that Spurred Facebook Brand Fans* Worldwide to Join a  Brand

Only about half of all Facebook brand fans ended up following brands after their own research, making action by marketers critical in building up a following on social sites even though most users already know and like the brands they become fans of.

The effort brands must put into amassing fans doesn’t stop there, of course. While the top reason former fans gave for unsubscribing from Facebook pages was waning interest in the brand, complaints about the information offered on fan pages were also a major factor. Posting too often or posting uninteresting information, taken together, turned off nearly half of respondents.

Reasons for Unsubscribing from a Brand

“Unsubscribers, at 36%, are something to watch out for. And though the majority of fans now unsubscribe by deleting a brand from their friends list, brands, when trying to measure the value of their community, are going to need to be more mindful of those who just hide the brand's message in their newsfeed," said Catherine Lautier, director of business intelligence at DDB, in a statement.

Keep your business ahead of the digital curve. Learn more about becoming an eMarketer Total Access client today.

Check out today’s other article, “Online Video Big Draw on Health Sites for Marketers and Consumers.”



Thursday, September 23, 2010

Monday, September 13, 2010

10 ways data is changing how we live

Interesting post from the telegraph in the UK about how some different ways data will start changing our lives. Several of these are effecting me already... how about you?



"Social London", or the city as Social Archipelago, by Anil Bawa-Cavia from UCL's Centre for Advanced Spatial Analysis.

Shopping

Supermarkets have always kept track of how people shop, but in the last few years the extent to which retailers collect data has rocketed. Tesco owns a majority stake in Dunnhumby Ltd, which carries out data mining and analysis for large group of retailers including Coca-Cola, BT, Mars, Vodafone and other leading brands. Dunnhumby operates the Tesco Clubcard scheme: using data collected from the scheme, Tesco can predict when people will shop, how they'll pay for their items and even how many calories they will consume. Dunnhumby recently reported a 32 per cent rise in operating profits to £53.4 million, and has grown from 300 employees at the start of 2007 to nearly 1,250 this year. The data collected by Dunnhumby has changed the way we shop.

Relationships

Dating site OkCupid.com runs a regular series of blog posts analysing data from the site's 3.5 million active users. By collecting user profiles and site messages, it's possible to calculate everything from the perfect profile picture (apparently, the perfect profile picture is taken on a high end camera, in the mid afternoon, without a flash) to the right language to use when replying to messages ("your" beats "ur", and "hot" is a turn-off, whereas "fascinating" is a turn-on). The data has also shown that on average, users add two inches to their height, and over-report their salary by 20 per cent. The large datasets collected by dating sites have also attracted academics, so look out for more data-based date advice in the future.

Business deliveries

In the last few years, advanced mapping tools have allowed businesses to use data to increase the efficiency of their deliveries. Where companies used to plan deliveries on paper and in small teams, they now use advanced mapping software, routing data and live traffic information. MapMechanics produces several of these tools, with its clients delivering everything from the Yellow Pages to milk. Those clients now do their deliveries using complex and live-updated views into data that used to be limited to the shift manager's desk.

Maps

The way people find shops could also be about to change, thanks to a new view into an existing set of data. Since Google introduced Street View three years ago, rival services have since appeared from the likes of Microsoft and Mapquest. Microsoft's Bing Streetside (their version of Street View) has been remixed by a group of researchers, turning it into Street Slide. Street Slide takes the data from Streetside and turns it into a strip of businesses with clickable logos and building numbers. It's a different and intuitive view into the average shopping street, and could change window browsing forever.

Education

The LA Times has been running a story based on new data that has shaken up how schools are assessed in the city. Until now, parents have used overall school test results to assess the quality of teaching at local schools, which reflects the circumstances of the parents more than it does the quality of the teaching. The LA Times obtained data on test scores from 600,000 students between 2002 and 2009, allowing it to calculate "value added" scores, or a measure of the progress students have made between different stages of education. This analysis shows that some schools have improved the academic achievement of its students at a greater rate than other, more respected schools. Although there have been questions raised about the methodology behind the analysis, it's still a great example of how new and previously unseen data can add a different perspective on a subject that affects everyone's life.

Politics

Spending data for the government is being released on a much greater scale, with the release of COINS spending data to be supplemented by itemised spending above £500 from local government. Several bodies have appeared that aim to provide a clear picture of how the Government spends money, including Where Does My Money Go?, OpenlyLocal and Armchair Auditor. Although they're operating on a relatively small scale at the moment, they've achieved a lot in a short time. It's not a stretch of the imagination to see WDMMG? achieving its ultimate goal of tracing where everybody's tax money, down to the nearest penny, has gone. The London Datastore and Data.gov.uk are campaigning for and highlighting open data releases from the Government, and the Government itself is planning a raft of data releases. With more data becoming available about how our Government operates, it'll inevitably be pressured to change.

Society

Location data has powered the creation of several major new social networks, including Foursquare, Gowalla and Google Latitude. With the addition of Facebook Places, location data could be part of the lives of an additional 400 million users. University College London's Centre for Spatial Analysis has churned out some amazing views of location data, the latest from doctoral research student Anil Bawa-Cavia. He's recently published maps which take snapshots of data from Foursquare and turn them into a view of "social London". The data shows that Shoreditch, London Fields and Covent Garden are among the most popular locations. That may say more about Foursquare's users than it does the "average Londoner", but Facebook Places will change all that. Bawa-Cavia thinks the data provided by Foursquare "can help us understand how the social lives of cities relate to their spatial structure. By analysing geo-social datasets we can hope to understand the basis for a more sociable, more usable city".

War

The Wikileaks War Diary is the most comprehensive set of data about a war ever released. Putting aside criticsm of the data (and the motivations behind its release), the information contained within the reports on civilian deaths, increased attacks on coalition troops by the Taliban and revelations of Pakistan-Taliban links has demonstrated the futility of the war more comprehensively than a decade of war reporting.

Advertising

No story about the use of data changing people's lives could omit a mention of Google. Unlike the other examples mentioned here, Google works with data in the Petabye scale, where traditional ways of organising data fall apart. Google relies on mathematical models and the input of more (and more, and more) data to increase revenue and its success. As Wired's Chris Anderson wrote two years ago, "Google conquered the advertising world with nothing more than applied mathematics. It didn't pretend to know anything about the culture and conventions of advertising — it just assumed that better data, with better analytical tools, would win the day. And Google was right".

Linked data and the future

The examples of data mentioned in this article are innovative, exciting and life changing, but the best is yet to come. The majority of the information that we use in our daily lives is "dumb", or unconnected. The next step is "linked data", or data that talks to each other. In the UK, Tim Berners-Lee and the team behind Data.gov.uk are aiming to create a linked database of Government information. By providing all data the Government produces in a linked format, individuals will be able to pull in different sets of data to produce new and innovative ways of understanding how our Government and the world works.

FluidDB, a start-up company run by Terry Jones, and with backing from Tim O'Reilly and Esther Dyson and others, is tackling this field from a different angle. FluidDB wants to create a "writeable world", where physical objects have virtual identities, which can be updated and called upon by any individual with access to the internet. That could mean tweets and status updates about everything from a brand of toothpaste to the Eiffel Tower could contribute to a collective database. The possibilities for collaboration are endless.

Future os Screens - Experience video

Some more interesting stuff from the guys at TAT. Some of this stuff is really not far off...




Capacitive screens has now become a commodity for touch screen devices. Screen technology is now taking the next leap and the coming years imagination is the only thing stopping us. We will soon have dual screens, malleable screens, screens built into wifi connected mirrors, desks or backside of gadgets clothed with e-ink screens, tactile feedback, color screens with great contrast in sunlight, holographics/stereoscopic screens, color e-ink touch screens, or screens actually knowing where they are in relation to other screens thanks to ultrasonic emitters and microphones.

We want to show some of these things in an "experience video", that shows a normal day in a couple of years when all these technologies are affordable enough to be used everywhere. This video is the result of our experiment with open innovation, read more about our experiment here. Big thanks to all the people from TAT and around the world who helped out and sometimes shared their ideas and sometimes gave us homework on our own ideas.

Thursday, July 15, 2010

BBC World Cup Website Showcases Semantic Technologies

Great explanation of how BBC used semantic web approaches to deliver a dynamic and intelligent experience for the world cup. Via ReadWriteWeb

Written by Richard MacManus / July 13, 2010 5:27 AM / 8 Comments

The soccer World Cup has now ended, with Spain the victor. England was unceremoniously dumped out before the quarter finals - but if there was a World Cup for the Semantic Web, then the BBC may have lifted the trophy for its country. A post on the BBC Internet site explains how the BBC World Cup 2010 website used "dynamic semantic publishing" technology.

It's an impressive demonstration of how a large, mainstream website can have added meaning and structure.

The BBC World Cup site featured over 700 webpages and was powered by a semantic publishing framework. The site boasted a comprehensive ontology (a map of concepts), that output "automated metadata-driven web pages" created on-the-fly.

Jem Rayfield, Senior Technical Architect, BBC News and Knowledge, explained further:

"The underlying publishing framework does not author content directly; rather it publishes data about the content - metadata. The published metadata describes the world cup content at a fairly low-level of granularity, providing rich content relationships and semantic navigation. By querying this published metadata we are able to create dynamic page aggregations for teams, groups and players."

The basis of this system was an ontology that described how World Cup facts related to each other. For example, "Frank Lampard" was part of the "England Squad" and the "England Squad" competed in "Group C" of the "FIFA World Cup 2010". The ontology also included "journalist-authored assets" such as stories, blogs, profiles, images, video and statistics.

The publishing platform had both manual and automated tagging features. BBC journalists could, for example, tag Frank Lampard in a story about the disallowed goal from England's last-16 loss against Germany. This is a normal part of most modern-day publishing systems (we tag content in this manner here at ReadWriteWeb). But the BBC World Cup site also automatically analyzed journalist content and matched it "against the World Cup ontology." It did this by using what it describes as a "natural language and ontological determiner process." [Update: IBM wrote in to inform us that the technology behind this was IBM LanguageWare.] This is similar to software such as Thomson Reuters' Calais or the new Extractiv product that we reviewed yesterday. In the BBC's case, the resulting tags were moderated before being published.

The BBC used Semantic Web technologies such as RDF and SPARQL to build their World Cup site. The stated goal was to achieve "intelligent mapping of journalist assets to concepts and queries."

The site reportedly served millions of page requests a day throughout the World Cup. The BBC may use this semantic publishing platform for other parts of the BBC sports site; and it will certainly deploy it again for the the London 2012 Olympics.

The official explanatory post has the technical details, should you wish to follow up. Let us know in the comments about other large scale Semantic Web deployments that you know of.

Update: See also The World Cup and a call to action around Linked Data, by the BBC's John O'Donovan. Thanks Georgi Kobilarov for the pointer.


Wednesday, June 23, 2010

Gatorade’s Social Media Command Center

Now this is monitoring the social web... thanks mashable

Inside Gatorade’s Social Media Command Center

In the realm of marketing, Gatorade is probably best known for splashy commercials featuring some of the world’s most famous athletes. However, a new effort behind the scenes of the PepsiCo-owned sports drink maker is putting social media quite literally at the center of the way Gatorade approaches marketing.

The company recently created the Gatorade Mission Control Center inside of its Chicago headquarters, a room that sits in the middle of the marketing department and could best be thought of as a war room for monitoring the brand in real-time across social media.


Mission Control


The room features six big monitors with five seats for Gatorade’s marketing team to track a number of data visualizations and dashboards –- also available on to employees on their desktops — that the company has custom built with partners including Radian6 (Radian6) and IBM. Below are a few of the visualizations that we got to check out in an interview last week:

This monitor is a visualization of tweets that are relevant to Gatorade; the company is tracking terms relating to its brand, including competitors, as well as its athletes and sports nutrition-related topics.

This monitor measures blog conversations across a variety of topics and shows how hot those conversations are across the blogosphere. The company also runs detailed sentiment analysis around key topics and product and campaign launches.

This video from Gatorade shows all of the different types of data being monitored from Mission Control.


Mission Control in Action


While certainly impressive visually, the first question that came to mind when being introduced to Gatorade Mission Control was how it’s actually being used on a day-to-day basis, and if its lead to product and marketing changes at the company that might not have happened without it.

Gatorade’s Sr. Marketing Director, Consumer & Shopper Engagement Carla Hassan offered a few examples, starting with the company’s monitoring of its “Gatorade has evolved” campaign. The commercials featured a song by rap artist David Banner, which, Mission Control quickly saw was being heavily discussed in social media. Within 24 hours, they had worked with Banner to put out a full-length version of the song and distribute it to Gatorade followers and fans on Twitter and Facebook, respectively.

On a day-to-day basis, Gatorade’s tools are also being used for more conventional marketing tactics –- like optimizing landing pages and making sure followers are being sent to the top performing pages. As an example, the company says it’s been able to increase engagement with its product education (mostly video) by 250% and reduce its exit rate from 25% to 9%.


The Future


The goal of the project, says Hassan, is to “take the largest sports brand in the world and turn it into largest participatory brand in the world.” To that end, the company’s not only monitoring its brand on social media, but giving its fans increased access to its athletes and scientists.

During the Super Bowl, for example, Gatorade let fans interact with a number of its NFL starsUstream () as they tested out the new Gatorade G Series Pro. More recently, Hassan told me the company has been doing more regular small-scale live events, such as having a sports nutritionist answer questions from fans through Ustream and Facebook. through

If that strategy is successful, expect to see the Mission Control approach applied to other businesses within PepsiCo says Bonin Bough, director of global social media at the company. “We believe what we’re building here is an example of a sandbox of tools and processes we can use across the organization,” he said.


Tuesday, May 11, 2010

Personal cities

And to follow on from that, a great concept post from my favourite guys at PSFK:

Intelligent Cities: The Personal City

Intelligent cities PSFK.png

The development of systems that allow city wide exchange of data and the reaction to that data is important to study. The impact of what is sometimes called the sentient city is not just at a city level but it also impacts communities, neighborhoods and families.

Intelligent Cities can create personal, helpful, efficient and communal cities. In four articles on PSFK, I’m going to describe each of these four aspects and the manifestations occurring today that point to a better urban future.

ARE YOU Sexier.png

We are broadcasting information about us more than ever before and we can interpret this data to help us understand our quantified selves.

Devices collecting personal data about our lives give individuals deep levels of insight on their habits and behaviors. These systems are often passive, gathering data in the background from day-to-day activities. Over time, this information gives people the tools and motivation for people to improve their lives.

Manifestations Of The Personal City

Check In & Share

Intelligent cities helpful city foursquare.png

The popular Foursquare service provides a simple example of how people appear to be more willing to provide their personal information. Foursquare is a combination city guide and social game that encourages people to explore their cities while broadcasting information about their location. Users are motivated to share this personal data as part of a competition with their social circle, receiving points each time they check in at locations such as restaurants and bars.

Passive mobile apps monitor sleep habits over time

Intelligent cities helpful city sleeping apps.png

Mobile applications like Owl and Sleep cycle track a user’s sleep habits passively during each night. By monitoring a user’s movements, snoring levels, and other ambient data from the environment, these services collect a comprehensive database of information that helps to better understand one’s behavior.

Shared Traffic Info

Intelligent cities helpful city withing waze.png

Waze is a free mobile application that enables drivers to build and use real-time road maps, alerts on traffic and accidents, and data. Drivers can actively report and update other users with what’s happening on the road including accident alerts, police traps, weather hazards, cheap gas offers and more.

Connected body scale wirelessly sends weight data to the web

Intelligent cities helpful city withing.png

The Withings Connected Body Scale measures a user’s weight, fat mass, and lean mass, and sends that data wirelessly to a personal profile online. The device syncs with Google Health to build a long-term picture of the user’s health information.

Future Developments

How could the Personal City enhance our lives? Here is some of the suggestions we received at a recent presentation with Asian/Pacific region bloggers:

1. A weight monitoring system tells you what to eat

2. In-depth data allows for better matchmaking service

3. Find likeminded people to sit together when you travel

4. Monitor energy consumption

5. Understand the relationship between food types and your weight gain

There are plenty of other ways the Personal City can evolve. Leave your suggestions in the comments box.

Next Steps

PSFK has prepared a unique presentation on Intelligent Cities. If you would like to invite our staff to present it to your team and discuss possible opportunities for your company to explore, contact PSFK’s Jeff Weiner – jeff.weiner@psfk.com


Thursday, March 25, 2010

Form Usability and UX goodness

Nice UX/ usabaility tips/links from John Van Der Loo, our front end developer. Enjoy

When we’re designing forms there are some simple things to keep in mind with regards to the UX and usability side of things that will make them that much better for our audiences.

Good Usability has two very useful articles about validation and preventing issues on web forms, well worth a read.
Preventing issues on web forms: http://www.goodusability.co.uk/2010/03/preventing-issues-on-web-forms/
Form validation: http://www.goodusability.co.uk/2009/08/form-validation/

Alistapart has an article regarding inline validation that shows us the wonderfulness of using real-time inline validation vs. validating by submission. By giving people an indication that their input is correct (or not) while they are filling in a form results in a far greater success rate and of course there is a much better experience for users.
http://www.alistapart.com/articles/inline-validation-in-web-forms/

Some other excellent websites to read where UX/Usability is concerned:
- Boxes And Arrows
- UI Scraps
- UX Booth
- Smashing Magazine has a few articles about usability and user experience that are worth reading.

Tuesday, February 16, 2010

Teens - love the web, but not blogging or twitter

Couple different articles on the PEW Research's latest look at online teens. My out take - most people are consumers, rather than creators (hence the blog stats levelling out) and they still want all the content that sits outside the social web, but they want to be able to choose when and where they get it i.e. mobile, social site integration, etc. And twitter... well to me it just feels a little too restrictive, and one sided, for what teenagers what from digital interaction. Thoughts?

First the Guardian's POV:
----------------------
Teens prefer reading news online to Twitter

While most teenagers reject Twitter and blogging, 62% of them like to read their news online, US research reveals

Will the next generation read news reports? It looks like it. Some 62% of US internet users aged 12 to 17 are going online for news and political information or find out about current events, said a study conducted by the Pew Research Center published yesterday. During special events such as general elections news consumption rose to 77%.

This is indeed an impressive number, even more so if you compare it with the 73% of teens who use social networking websites or the 89% of boys and 70% of girls who report they have a game console.

It also stands up well compared with the 72% of adult internet users who get their news online, a number that has held fairly constant since 2002 according to Pew. In general, it says the use of online news has increased dramatically since its first analysis, in 2000, when it found just 35% of online adults were reading political news online.

PEW teens read news

As was expected in all age groups educational attainment and income are positively correlated with getting news online: 81% of college educated internet users get their news online, a figure that drops to 59% with a lower education.

Blogging isn't mainstream, social networking is

Blogging, on the other hand, may become more and more of a side issue. In fact, among all the content creating activities the decline in blogging among teens and young adults is striking as it looks like the youth may be exchanging "macro-blogging" for microblogging with status updates. Since 2006 blogging among teens has dropped from 28% to 14% and among young adults (aged 18 to 29) by 24% to 15%. Some 11% of those aged 30 and over now maintain a personal blog, and 14% of them maintain a personal website.

According to the research, 26% of adults post comments online, a while 30% share online content. Teens on the other hand are enthusiastic online commenters within the social networks. A massive 86% of social networking teens post comments to a friend's page or wall on a social network site and 83% post comments on friends' photos posted to an online social network.

PEW who is online

They don't really like to use Twitter, though. While 19% of adult internet users use Twitter or similar services to post short status updates and view those of others, only 8% of 12- to 17-year-olds do so.

Young adults lead the way when it comes to using Twitter or status updates as a third of 18- to 29-year-olds post or read status updates, and they are also the only age group which prefers to use laptop computers to desktop computers.

Mobile internet access is becoming more important

However, the study found out that access to the internet is changing in general. Teens and adults no longer access the internet solely from a computer or laptop but now go online via portable devices such as mobile phones or game consoles as mobile access to the internet becomes more and more important.

And finally some more background figures: 75% of teens and 93% of adults aged 18 to 29 now have a mobile phone. Some 93% of teens aged 12 to 17 go online, as do 93% of young adults aged 18 to 29, and even an impressive 74% of all adults aged 18 and older. Among them, Facebook is currently the most commonly‐used online social network as 73% of online adults have a Facebook profile. More than half of them say they have two or more different profiles.

So what do these figures say, apart from the fact that teenagers obviously like to read the news?

Conclusion

Mobile access to the internet is on the rise, and the reading of news on the platform is likely to follow this development. Offerings such as the New York Times's Times People or the HuffingtonFacebook are likely to become more common to encourage young people to share articles and debate with their friends. Post's deep integration of

That might be a reason why social networking sites such as Facebook are taking over from blogging – as it appears that blogging has levelled out at a figure of about 15% of internet users.

Pew Internet drew data from a survey conducted in the second half of 2009 among 800 young people aged between 12 and 17, and compared these figures with previous research.


And now from Mashable
---------------------------------------

Teens Just Don’t Blog or Tweet [STATS]

A new study published today by Pew Internet finds that teens and young adults are blogging less and using social networking sites more, with the prominent exception of Twitter.

Pew’s Report surveyed 2,253 American adults and 800 U.S. teens to get a reading of how they use the Internet, which gadgets they own, and which social media tools they use the most.

Some of the data will surprise you.


The Internet’s Everywhere


Here’s a no-brainer: Young adults use the web far more than older adults. In its study, Pew found that 93% of teens and young adults go online, compared to only 38% of adults over 65 years of age. It surprises us that 7% of 12-29 year olds still don’t browse the web, but some just don’t have or can’t afford access.


Among those teens going online, 63% say they go online at least once a day, with older teens more likely to go online than younger teens.

Most are connecting with high-speed connections as well. Seventy-six percent of families with teenage children have broadband connections, while 10% still use dial-up, 8% have no computer and 4% have a computer but no Internet access. For comparison, 49% of families used dial-up in 2004.

The Internet’s getting faster and more accessible. As computer prices drop and Internet access becomes more readily available, we should see these Internet usage numbers continue to rise.


The Laptop Is More Popular than the Desktop


In terms of gadgets, more teenagers have cell phones (76%) than a computer (69%). More than half of 12 year olds own a mobile phone, while a rather impressive 83% of teenagers carry a cell phone in their pockets. That number only rises with age — a full 93% of 18-29 year olds own a cell phone.

The mobile trend even continues into the computing realm: Laptops have overtaken the desktop for those under 30. Sixty-sex percent of adults 18-29 own a laptop, while 53% own a desktop. Other interesting trends: Males are more likely to own a cell phone, income dramatically affects computer ownership but not cell phone ownership, and race is a non-factor when it comes to the percentage of adults using cell phones.



Teens Just Don’t Blog. Or Tweet.


As you might have guessed, Pew found that teens are avid social networkers: 73% of 12-17 year olds, in fact. They are posting pictures, commenting on status updates and sending IMs.

What they aren’t doing much of, though, is blogging and tweeting.

Pew’s study finds that blogging has dramatically decreased in popularity with the younger crowed since 2006, where 28% of teens reported that they were bloggers. Now that number has dropped to just 14%. Interestingly enough, lower income households (under $50,000) report more blogging than higher income ones. With Facebook (), Twitter () and other social tools to keep your friends updated about your life, blogging just isn’t as necessary.

Perhaps we shouldn’t include Twitter in that list of social media tools teens use, though. As we’ve reported on multiple occasions, teens don’t tweet, and Pew’s numbers don’t disagree with that assertion:


Yes, only 8% of teens use Twitter, remarkably small when compared to most social networks. Only one in 10 high schoolers use Twitter. Among this small group though, the girls are more likely to be microblogging: 13% of 14-17 year old girls reported using the service.


Conclusions: Teens Aren’t Heavy Content Creators


First, it’s important to note that most of this data was taken from September 2009. A lot changes in social media in a five-month period.

With that said, though, the trends seem clear: Teens love to be online, but they’re not terribly interested in writing blog posts or maintaining a stream of tweets. Creating content takes time and energy that they’d rather exert on Facebook, texting, YouTube () or other online activities. And of course, they have school and friends.

Let’s face it: Teenagers haven’t had the time to build up expertise, life experiences or a career that would merit content creation. Without that expertise, fewer people are inclined to listen to what they have to say, and without that knowledge, teenagers have less to talk about.

As my colleague Barb Dybwad also brings up, a teenager’s social circle is far smaller and more closely defined than an adult’s network. Perhaps this is why more closed networks like Facebook are more appealing to teenagers than Twitter, which is a completely public experience. Blogging was a more intimate experience a few years back, which could also explain why more teens have abandoned personal blogs over the last few years.

Combined, it means that Twitter just might not be for the average teenager. Let us know what you think in the comments.


10 New Brand Metrics for FMCG

Nice post from Happily Misunderstood about some new thoughts on rationalising the irrational.

10 New Brand Metrics for FMCG

Posted in Brands by Tim on January 18, 2010

One of my previous posts, ‘Measuring the Irrational’, covered the theoretical implications of accepting that people are essentially irrational beings and that brands are irrational constructs. The following brand measures have been developed as a practical next step, they are largely new in approach, but do incorporate metrics that are already in existence. I have to confess, that 2 of the 10 metrics are not new at all, but work to compliment the other 8.

The following metrics have been conceived for a generic FMCG brand looking to gain (or re-gain) iconic status. A familiar, but tough, brief.

The brand in the mind

I believe that the difference between the subjective impressions of a brand can be compared with objectives ones to indicate brand strength in the consumer’s mind. By creating indexes of subjective vs. objective measures, and assessing them vs. competitors over time, we can measure and track the intangible power of a brand in the consumer’s mind.

1. Perceived Quality

Numerous studies and meta-analysis have linked financial success of a brand to perceived brand quality, but how can we measure this and what is it in relation to? From psychological experiments to ‘the Pepsi challenge’, there are plenty of examples of brand effect on subjective experience, e.g. taste. By comparing blind and branded taste test scores, one can create a ‘brand quality index, which measures the extent to which the brand enhances (BQI>1), or detracts >

2. Good Will

Comparing perceived relative price difference to actual relative price difference will provide an index that indicates how much the brand is valued above what is normally paid for it. This is not a measure of price elasticity, it can be used to give a positive (PRPI>1) or negative >

3. Brand Fame (popularity)

Brand ‘fame’ or popularity has been established as both a profitable communications strategy, but also a reliable indicator of a brand’s financial success. Asking consumers ‘how many people out of 10 do you think use this product’ establishes a consumer perception of popularity. This can be compared to actual popularity (penetration used as proxy) to give a ‘brand fame index’. The brand fame index will measure the extent to which the brand is more (BFI>1) or less >

The brand in the market

What we say, think and do can sometimes be completely different, behavioural measures are needed to provide an accurate picture of how a brand effects consumer behaviour. Again, all measures should be assessed over time and compared with competitors.

4. Purchase Behaviour


Purchase behaviour (frequency, weight and penetration, the latter being most important) can provide an important indication of brand’s financial success or weaknesses. However, past purchase behaviour does not always predict future success. Claimed purchase intent alone is subject to a different kind of problem, it tends to be a measure of past behaviour, rather than a predictor of future behaviour. By comparing claimed, with actual behaviour, we not only understand how people are currently buying, we also gain an indicator of the direction purchase behaviour is moving in.

5. Devotion


Loyal customers may buy the brand ‘most of the time’, but the really devoted ones will only ever buy the brand, even if this means foregoing the category we’re out of stock. The Devotion Index will give an indication of the number of buyers who are well and truly bonded to our brand.

6. Share of branded goods


The recession in the UK has seen the branded FMCG goods sector decrease as value seeking consumers down trade to own label products. This means that substitution now occurs across categories as consumers seek limit branded purchases in an effort to reduce the total shopping bill. The total value share of the brand’s products as a proportion of all branded FMCG purchases will give us an indication of the overall strength of the brand that will not be effected by recessionary factors.

The brand at the bank

7. Price Elasticity

The extent to which sales rise or fall given a 1% price increase, when compared to competitor brands this measure can provide a powerful indicator of band strength that is directly linked to financial success.

8. Campaign Efficiency

Movements in share of market (SOM) are directly correlated with movements in share of voice (SOV) at a category level. This allows us to make market share predictions given our media spend. However, strong brands enjoy greater campaign efficiency, i.e. they exceed the predicted SOM growth given SOV. The Campaign Efficiency Index gives a proxy for the strength of the brand based on more than expected movements in SOM given our SOV.

9. Brand Valuation

Discounted Cash Flow

The objective of building a sting brand is to increase its profitability. The long term health of the brand will therefore be measured by its long term contribution to the bottom line. This will be assessed using the discounted cash flow (DCF) method.

Iconic Status

10. Getting into Mark’s and Spencer’s

Marks & Spencer is to break with 85 years of tradition by stocking brands other than those with an M&S label. Although the distribution gains achieved by meeting this objective will not significantly impact upon business in the same way that distribution in the main supermarkets might, meeting this objective will confirm the brand has claimed (or reclaimed) its iconic crown.

This can be downloaded as a document, with references, here.


Thursday, December 17, 2009

5 Best Data Visualization Projects of the Year – 2009

Thanks Flowing Data - For my money and what i'm sensing from clients, 2010 is going be the year for data in OZ.

Cheers and have a great xmas & new year everyone. I'm off on holiday!

By Nathan / Dec 16, 2009 to Visualization / 15 comments

5 Best Data Visualization Projects of the Year – 2009

It was a huge year for data. There's no denying it. Data is about to explode.

Applications sprung up left and right that help you understand your data - your Web traffic, your finances, and your life. There are now online marketplaces that sell data as files or via API. Data.gov launched to provide the public with usable, machine-readable data on a national scale. State and local governments followed, and data availability expands every day.

At the same time, there are now tons of tools that you can use to visualize your data. It's not just Excel anymore, and a lot of it is browser-based. Some of the tools even have aesthetics to boot.

It's exciting times for data, indeed.

Data has been declared sexy, and the rise of the data scientist is here.

With all the new projects this year, it was hard to filter down to the best, but here they are: two honorable mentions and the five best data visualization projects of 2009. Visualizations were chosen based on analysis, aesthetics, and most importantly, how well they told their story (or how well they let you tell yours).

Honorable Mention: MTV VMA Tweet Tracker

MTV VMA Tweets

The MTV VMA Tweet Tracker, a glorified bubble chart from Stamen Design and Radian6, showed the buzz on Twitter over the MTV VMAs. As I watched iJustine talk about the visualization on television, pointing out highlights in the bubbles and tags, I thought, "Visualization sure has branched out." Plus, the explosion of Kanye West's face on my computer screen was hilarious.

Honorable Mention: Crisis of Credit Visualized

crisis of credit

We all know there were major problems going on with banks and credit this year, but it's a safe bet that most didn't quite know why. Jonathan Jarvis attempted to explain with his thesis project, Crisis of Credit Visualized. It isn't perfect, and it doesn't explain every detail, but it does explain a lot.

5. Photosynth

photosynth

Photosynth, by Microsoft Live Labs, smartly strings photos together to create something of a browsable 3-D environment. It was actually released last year. I don't think it was really put to good use until this year though. With the inauguration of President Barack Obama, a historic event people won't soon forget, MSNBC used Photosynth to provide a view of the inaugural stands.

4. The Jobless Rate for People Like You

unemployment

Unemployment rate was another important and recurring topic this year, and there were a lot of visualizations - maps, bar charts, and graphics - that showed it. None did it better than Shan Carter, Amanda Cox, and Kevin Quealy of The New York Times. In The Jobless Rate for People Like You, we were able to see the changes over time and filter down to different demographics. Transitions and browsability were top notch.

3. OpenStreetMap: A Year of Edits

open-street-map-edits

OpenStreetMap: A Year of Edits showed all the changes to OpenStreetMap data in 2008. The visualization itself, by ITO, is beautiful, and what the animated map represents - a worldwide effort in providing an accurate geographic data source - is even more amazing.

2. Protovis

protovis

Protovis, from the Stanford visualization guys Mike Bostock and Jeffrey Heer, is a "graphical approach to visualization." More importantly, it uses Javascript and SVG for web-native visualizations, which is where things are headed with, uh, visualization on the Web. True, there are plenty of Javascript libraries that let you make basic graphs, but none are nearly this advanced, and true, Protovis doesn't work in all browsers, but if you're reading this, you're probably smart enough to be on a modern browser, unless you're locked into Internet Explorer at work.

1. On the Origin of Species: The Preservation of Favoured Traces

origin-of-species

On the Origin of Species, by Ben Fry, shows the changes to Charles Darwins' theory of evolution over time. I think a lot of you missed this one, because I posted it on Labor Day, but nevertheless, it's an elegant visual. It's a simple concept executed really well. Origin shows the full growing (and shrinking) text as little blocks with an emphasis on the evolution of Darwin's ideas. They were 20 years in the making.

Origins is actually an offshoot of a much larger project yet to be released (if ever), according to Fry, so I'm of course really looking forward to seeing the rest.

There you have it. It's the top five visualizations of 2009. There was a lot of great stuff churned out this year, and no doubt next year will be even better.

Back to you - what do you think was the best visualization of the year? Leave your picks in the comments below.


Thursday, November 12, 2009

Immaterials: the ghost in the field

Some cool visualisations of RFID fields. Would be amazing if this could be done in real time, in-situ where the readers are installed. Could really make swiping that card a lot more engaging...

Immaterials: the ghost in the field from timo on Vimeo.

Thursday, October 22, 2009

Open Source Government: San Francisco City App Store

Now this is how to appraoch government and data. Thanks again psfk...

Open Source Government- San Francisco City App Store

The City of San Francisco recently opened DataSF.org, a website to help improve government transparency, and increase citizen access to city data. One project that has spawned from this initiative is an app showcase which collects the many locally focused applications being created from this new open data.

Some of the apps include:

Crimespotting – San Francisco Crimespotting is an interactive map of crimes in San Francisco and a tool for understanding crime in cities.

EveryBlock – EveryBlock publishes a news feed for every city block in San Francisco. Enter your street address, neighborhood or ZIP code, and the site shows you recent nearby mainstream/blog news coverage, police calls, building permits, restaurant inspections and much more — updated throughout the day, every day.

CleanScores – CleanScores is bringing you the health inspection scores of restaurants around San Francisco.
EcoFinder – EcoFinder for iPhone and iPod Touch helps you find out where to recycle and properly dispose of just about everything. You select the material you need to recycle or dispose of, and the EcoFinder will show you the relevant businesses and services closest to you.

Routesy San Francisco – Routesy will help you find your way around the Bay Area’s top transit systems — San Francisco Muni and BART — in real time. Simply choose the line you want to ride, and Routesy will show you the closest stop or station, along with real-time prediction data to make sure you make it on time.

[via Mashable]

Wednesday, October 7, 2009

Facebook Now Tracking Gross National Happiness; Continues Hoarding Data

Thanks Mashable for this on Facebook's latest data fun... and greed

Written by Marshall Kirkpatrick / October 5, 2009 1:09 PM / 12 Comments

Facebook announced this afternoon that it is tracking what it calls its version of Gross National Happiness, based on an analysis of the positive and negative words people use when updating their Facebook status. It's very interesting to see how people feel about various world events that Facebook has cross referenced - US users are more happy on Thanksgiving than on Christmas, for example.

The new index is interesting, but it's also a frustrating example of just how much value Facebook is withholding by not allowing everyone access to the anonymous, aggregated activity and conversation of more than 300 million people.

FBGNH.jpg

Almost a year ago we wrote about how a widely discussed Facebook Sentiment Engine could be a huge asset. That theoretical possibility held at least as much potential as the very real Google data about most popular searches minute-by-minute during the last Presidential debates.

One best-case scenario we imagined looked like this:

Think of the non-commercial, public interest kind of data that could be acquired. When the economic stimulus plan of 2009 was first announced on national television - what was the reaction of people in their mid twenties who lived in the Mid West of the US? Was that collective reaction substantially different from the reaction of self-identified queer people of color living in the North East US? How did the public reaction to the proposed plan change one hour, one day or one week after the announcement? This is all very interesting and potentially valuable data that could be, for the first time in history, available in near real time. Just by listening to what people are talking about in status updates and comments.

Unfortunately, that's not what Facebook has given us. It's almost a year later and all we get is a hands-off graph showing that people were sad when Heath Ledger died and were happy on National Holidays. What a tragic loss of public access to a valuable resource that we ourselves are creating.

If the movement to make social networking a distributed, decentralized phenomenon ends up succeeding and capturing these kinds of benefits of scale - we're going to look back at this point in history and think it's absurd that one company kept so much important knowledge from society at large.


Monday, September 28, 2009

Map Out Government Data With DataMashe

On a roll here with some great stuff from the past few weeks on PSFK. Thanks again for highlighting the great work being done with http://www.data.gov/ & http://www.datamasher.org/

datamasher

Earlier this year, we wrote about the creation of Data.gov, a site that allows access to a large amount of US government data. DataMasher is a tool that takes these vast quantities of information and allows you to whittle it down into simpler terms, offering an easy way to get hard data on certain topics without any intrusive media spin.

You can visualize and compare data state by state in various combinations (in map or list form), and contribute to the site by adding your own data sets and rating other users mash-ups.

[via Information Aesthetics]




Reblog this post [with Zemanta]

Thursday, September 24, 2009

Nudographics

Coke did this so well in Europe, but puma have sexed it up pretty nicely.

Models strip down for a bare market - http://theindex.puma.com/
By Edmund Tadros | NEWS.com.au | September 24, 2009 09:37am

Picture

These models strip as the share market goes down / Supplied

  • New iPhone app animates market movements
  • Features male and female models stripping
  • Sponsored by a Sportswear company

UNDER normal circumstances the daily movement of the share market might only hold the interest of investors.

But a Sportswear company - we won't mention their name or the product line they're trying to spruik - has come up with a way that will have many hoping for the ASX 200 share market index to slump.

The company has developed an iPhone application and a related website that has male and female models stripping as the Australian share market drops and putting clothes back on as the market index increase in value.

The data feed of the share market's movements are on a 15-minute delay and there is also the option to monitor the US share market Dow Jones industrial index and the German DAX share market index.

When the respective share market is closed, the models are shown sleeping.

And, for better or worse, no matter how much the share market tanks, the models don't go nude.