Showing posts with label blogs. Show all posts
Showing posts with label blogs. Show all posts

Thursday, March 18, 2010

Bloggers Create Social Network Via Snail Mail

New skool gets old skool... thanks psfk
March 17, 2010

Bloggers Create Social Network Via Snail Mail

Social networks present a paradox; we utilize them as a utility to keep in touch with everyone, and yet people spend hours everyday interacting on them. It’s clear from this that the commodity being played with is time. Moreover, we are accustomed to immediate and self-gratifying communication. In reaction though, many of us still lament older forms of human interactions. Because in a world where birthday wishes are symbolized by animated gifs and two second decisions about whether to post a comment on Facebook, the sincerity can sometimes feel a little lacking.

This is where the Package Project takes it starting point. The goal is to build a network of interactions by sending creative and colorful packages to other bloggers. They write:

The Package Project is an exchange aimed to connect bloggers around the world and to grow the blogging community even further. It is all about swopping pretty packages and handmade delights. The packaging only makes the exchange more fun so get creative…strings, manila tags and ribbons galore. Each package must be a joy to receive and each time you do receive one…pop out your camera and snap away. This way we all get to share in a bit of your excitement.

By participating, you get to learn about your blogging partner through their creativity as much as their contents. More importantly though, the sense of anticipation between each blogger builds a more meaningful interaction because of the time needed to create the project as well as send/receive. Time, here, is still a commodity, but is it possible to feel a little bit of sincerity reinstated when you know the other person has spent just as much time as you have thinking of them?


Wednesday, February 11, 2009

Presenting: 10 of the Smartest Big Brands in Social Media

Thanks MASHABLE for these great case studies:

As we battle a global recession, corporations are looking for new ways to sell their products and engage their consumers. Many have turned to the Internet, with Social Media in particular, to market their goods. Let’s take a look at 10 companies that have done a phenomenal job of taking advantage of social media platforms.

1. Blendtec Blends it on YouTube


Who doesn’t know about the “Will It Blend” series on YouTube? Created by George Write, the marketing director of Blendtec, the campaign was low cost and instantly became a hit. In the video, Tom Dickson the CEO of Blendtec, attempts to blend objects in their blender. This simple idea led to a “five-fold increase in sales”.

Blendtec leveraged YouTube’s subscriber base and tried something fun and original. The campaign was a success and continues to entertain and sell.

Lesson: Social media marketing doesn’t always need to cost a lot of money. Creating funny, original video and leveraging an already large user base can be used to increase sales.


2. Burger King and the Sacrifice Facebook Application


Recently, Burger King has really been pushing the envelope with their marketing. They first started with whoppervirgins.com, then entered the social space with the “sacrifice ten friends” facebook application. The campaign quickly went viral and was adopted by over 20,000 users, sacrificing 200,000 friends for free whoppers.

Sadly, the application was shut down as quickly as it started by Facebook, citing privacy concerns. Regardless, the application was beautifully built and the idea was perfect. Burger King built in the ability to share it, the incentive to use it, and added just enough humor to make the campaign a hit.

burger-king-sacrifice

Lesson: Successful and viral campaigns don’t just test out social media, they jump in it. Pushing the envelope can create the buzz that makes your campaign memorable.


3. Starbucks Asks for Your Advice


Social media isn’t only about using existing websites, but sometimes creating your own. To get a better handle on consumer feedback, Starbucks did just that with “My Starbucks Idea.”

The site allows users to submit suggestions to be voted on by Starbucks consumers, and the most popular suggestions are highlighted and reviewed. Starbucks then took it a step further and added an “Ideas in Action” blog that gives updates to users on the status of changes suggested.

starbucks

By empowering their exceptionally web savvy consumer, Starbucks strengthens their campaign to add a personal touch to coffee.

Lesson: Thinking of ways to build your company are great, but directly asking your consumers what they want, is better. Acting on that information and doing it publicly is key to the success of this campaign.

Starbucks has also embraced Twitter, you can see their stream at @Starbucks.


4. Sun Microsystems and the CEO Blog


Want your blog to really make a splash? You could learn a lot from Sun Microsystem’s CEO blog. Jonathan Schwartz’s blog received about 400,000 hits a month (in 2006).

It’s not the number of hits that make his blog a social media success, but the openness on it. Positive and negative comments are allowed, and even the most inane are approved. Transparency from the highest position in a company trickles down and increases trust from consumers.

sun

Lesson: Social media is a culture of transparency and honesty that must be embraced, leading by example is one of the best ways to introduce it to a company. Few things are better than a CEO that blogs or uses twitter.

Sun Microsystems also has a network of blogs, friends on Facebook, friends on Twitter, and their own Twitter account as well.


5. IBM With Lots of Blogs


When IBM decided they wanted to start using blogs, they didn’t just create one blog, they created an entire network. IBM created a way and allowed their employees to write about their experiences, what they’re working on, or any other topic of choice.

IBM capitalizes on the intelligence of their employees to give consumers insight into what happens behind the scenes. By giving the industry experts they’ve hired a voice, IBM is able to highlight the people behind their products. Users get to see how IBM operates, and are given a direct connection with IBM employees.

IBMers

Lesson: Having a CEO that blogs is great, but increase the number of blogs and you increase the number of connections. Leveraging your employees to write about what they love conveys the corporate dedication to the industry.

You can also find IBM on Twitter giving updates on events from their calendar.


6. Zappos on Twitter


Obviously we had to talk about Twitter, this is a social media post after all. The most obvious of companies to make Twitter work is Zappos, an online retailer that has really led the way in corporate Twitter use.

The idea of micro-blogging and the sense of exceptional customer service is ingrained in the corporate culture. Most Zappos employees have an active account, and the Zappos site has a page that aggregates all the streams.

The reason why Zappos stands out on Twitter is because of their ability to bring the company to life. The Zappos CEO has lent his personality to the company brand, a personality that is friendly, helpful, funny, and trustworthy. They use Twitter to highlight interesting facts, and to talk to their consumers. Talking to Zappos is like talking to a friend that happens to sell shoes.

zappos

Lesson: Take a CEO that twitters, add in a great personality and you have a recipe for social success. Ingraining social media into the culture of a corporation means that every consumer interaction is personal.

Zappos also does a great job of using their blog and Facebook to engage their avid fanbase.


7. Comcast on Twitter too


I never expected to be writing good things about Comcast, but because of Frank Eliason things have changed. Frank is the man behind @comcastcares, a Twitter account setup to help Comcast users in need.

Comcast has found a way to offer exceptional customer service to their consumers, but the thing that really makes them stand out is how well they monitor discontent. Complain about Comcast and you can bet you’ll hear from @comcastcares to see if they can help.

comcast

Lesson: Being active on Twitter is great but tracking and seeing who’s mentioning you, is the next step. Social media allows for the possibility of great customer service, and with it, better brand loyalty.


8. Ford and Social Media PR


You’d think I’d talk about how Ford uses Twitter (they use it well), but the thing that makes them really shine is how they did a great job quelling a would-be public relations disaster online with the use of social media.

The basic story is that there was an internal gaffe where Ford’s legal department sent out cease and desist letters to forum owners using Ford trademarks. Obviously the story was twisted and changed, and in the end people were outraged.

What makes this a success story for social media is that Scott Monty (Ford’s community manager) was quick to find out what happened and let us know the true story. Not only that, but as things were being fixed and a compromise was ironed out, the public was informed every step of the way.

Although we don’t know if social media has shown a direct return on investment for Ford, the public relations fiasco it helped avert (think Motrin) should help make the case for more funding for social media.

ford

Lesson: Social media can be used to inform consumers in real-time of how a corporation is reacting to events that affect the customer. Transparency in the process and access to constant information can help stop a negative story from going viral.


9. Graco Uses Pictures on Flickr


Social media is about sharing all types of content, including photos. Facilitating the sharing is easy, but gaining something from it requires a sound strategy. Graco did just that, by building a community around their product using Flickr.

Flickr isn’t the center of their campaign, but they promote it heavily with the Graco blog which also creates an incentive for others to submit pictures. The photographs help highlight the people behind Graco and the consumers using their products.

Graco takes their strategy one step further by introducing offline marketing in the form of community gatherings. The pictures from these meet-ups are posted to the Flickr page, further humanizing the community around the product.

graco

Lesson: Social media doesn’t have to exist wholly online. Blending offline marketing with online efforts can build a community around a brand.

Graco has a blog and leverages Lindsay Lebresco (the corporate blogger for Graco) to be active on Twitter.


10. Dell Doing it Everywhere


Embracing social media is a huge undertaking, and involves a large investment. Dell didn’t shy away from these obstacles, instead they’ve gone above and beyond, truly cultivating a cross-platform community. They’ve created multiple Twitter handles, a network of blogs, and are very active on Facebook.

Dell is also one of the few companies to publicly state that they created a return on investment from Twitter. Apparently, Dell’s social media efforts help create “$1 million in revenue“.

Dell

Lesson: Social media isn’t all about ROI, but it is possible. Creating cross-platform strategies can lead to the most success, especially when your demographic is already Internet and technologically savvy.


Other Brands


We’ve explored 10 companies and picked out 10 lessons we can learn from them. As social media evolves, we’ll see how many of these are replaced by new innovations in marketing. Is there a company you think evolved the industry, that deserves to be on this list?


More brand resources from Mashable:


- 40 of the Best Brands on Twitter and the People Behind Them

- 35+ Examples of Corporate Social Media in Action

- Top 10 Free Tools for Monitoring Your Brand’s Reputation

- Top 10 Reputation Tracking Tools Worth Paying For


Thursday, December 18, 2008

top 10 consumer web apps

And thanks again ReadWriteWeb. My personal favourites have to be QIK, lastfm and Ning... probably Hulu if it would work outside the US.

It's a well-known fact that our readers are on the cutting - if not bleeding - edge of technology. But sometimes, it's important to take a step back
and realize that the apps to which we've grown so incredibly accustomed are just barely beginning to register with the general public.

With the Top 10 Consumer Web Apps of 2008, we've tried to select the apps that have burst onto the radar of the everyday user this year - or if not quite, then perhaps they will next year.

This was a year - after years of build up - in which two major events had worldwide impact on the Web. These events focused the world's attention, had more consumers creating more online content, and had more people online searching for information than ever before: the Beijing Olympics and the US Presidential elections. Many of these apps have those events to thank for their exposure and adoption.

This is the third in a series of top products of 2008:

  1. Top 10 Semantic Web Products of 2008
  2. Top 10 International Products of 2008

Note: We attempted to order this list from most obvious to least obvious.

1. Twitter

TwitterTwitter is the de facto leader of the microblogging scene, a realm usually rife with witty repartee between leading social media consultants and Web 2.0 developers. But when household names like Lance Armstrong, Richard Branson, Al Gore, Shaquille O'Neal, Britney Spears, and politicians across the US started using it, this year, it was clear that our selection as the Best Web LittleCo for 2007 had grown up - and entered the public consciousness.

Twitter was a constant fixture on ReadWriteWeb this year from its use as a source of news to its growing use as a customer service channel. But it wasn't without its hiccups. Midway through the year, Twitter - and its more and more frequent showings of the Fail Whale - was rapidly becoming persona non grata. In June 2008, Amazon's Jeff Bezos poured more cash into the service. And with the US elections, Twitter proved its mettle, becoming a critical forum for debate on the issues at hand.

2. Firefox

firefox_logo_nov08.jpgNovember 2008 marked the fourth birthday for Firefox, arguably one of the most successful open source projects and clearly the most popular Web browser that users have to actually install. In 2008, more and more of the consumer population gravitated to the browser that strives to deliver the Web the right way.

Firefox has continued to grow in popularity throughout 2008, but it was the download day for Firefox 3 that began to truly turn heads. Site crushing traffic to download a Web browser? Believe it. So much traffic, in fact, that it set a world record. That, and a number of other factors, had Firefox reaching a 20% market share in October of this year.

3. IntenseDebate

IntenseDebateIntenseDebate - dubbed by RWW as the "the sophisticated blog comment system with the silly name" - provides a commenting add-in for blogs and Web sites that allows users to better manage their profiles and comments across multiple conversations. It also supports OpenID.

In 2008, distributed commenting was still a very young space with no clear leader. But when IntenseDebate appeared as the comment system on US President-elect Barack Obama's change.gov, it stepped into the public eye. Now, thousands of people are using the commenting system. This makes Automattic - the company that manages the development of WordPress - look pretty insightful for acquiring IntenseDebate this year.

4. Hulu

hulu_logo_sep08.pngIf Hulu - a joint video content sharing venture between NBC Universal and News Corp. - is any indication, traditional mainstream media companies are beginning to get this whole "online thing."

And with good reason. In 2008, Hulu shed its ugly duckling image and came into its own and was projected to earn a staggering $90 million in its first year. How? Again, the true turning point was the US elections. Consumers turned to Hulu as much for the political content, as for the satire - like Saturday Night Live and The Daily Show. Now, consumers are hooked and that affinity for the service is showing no sign of slowing.

5. Ning

ning_logo_sep08.pngNing is a service designed to help anyone build a social network about anything that interests them. And in 2008, consumers flocked to the site to do exactly that - to the tune of a new social network created every 30 seconds.

As of October 2008, Ning was host to half of a million networks. And it will only continue to grow in the consumer space. Why? Much like Twitter, Ning has begun to attract celebrities who find the service a viable way of interacting with fans. Plus, with its integration of OpenSocial, Ning gains access to tech savvy consumers on a variety of social networks who already understand the dynamic.


6. Last.fm

lastfm_logo_sep08.pngAny app that incorporates consumer media and makes it easier to use is a winner. And that's why Last.fm, the socially driven music recommendation service, is a shoo-in for top consumer apps of 2008.

We at RWW spend a great deal of time focused on Last.fm - from the most popular songs to mashups created using its data to visualizing Last.fm friends networks - because we spend so much time on Last.fm. One thing is for sure with its redesigned site, the growing presence on mobile platforms, innovative programs, and interesting features, Last.fm is sure to continue gaining more and more fans.

7. Meebo

meebo_logo_oct08.pngMeebo, always a favorite here at RWW, provides a centralized instant message platform that's accessible from any Web browser. While they've always been popular with the overly connected crowd, 2008 marks the year where Meebo has a growing opportunity to become a consumer favorite, as well.

In March 2008, we saw Meebo as having the opportunity to bring Web IM to the mainstream. Throughout the year, they continued to improve - including adding a revenue stream. And by October, Meebo had begun to roll out a partner program that will place its functionality on niche consumer sites throughout the Web. Even if consumers don't recognize Meebo yet, they will soon.

8. Mogulus

MogulusIf YouTube taught people about online video and Ustream taught folks how to stream video, then Mogulus will be the service that teaches consumers how to broadcast online. And in a burgeoning HD market, where users are coming to expect crisp video and audio quality even online, Mogulus stands to become the streaming service of choice for serious videophiles.

In June 2008, we reported that Mogulus - which launched in May 2007 - was already reporting 4.5 million uniques. By September, that number had grown nearly 30% to 5.8 million. Clearly, the numbers are on the upswing.

9. Qik

qik-logo.pngQik, the service that allows users to stream video to the Web from a mobile handset, may not be as prevalent on the consumer radar as some of these other apps. But it's safe to say it will be. While services like Mogulus have focused on the quality of the video stream, services like Qik have focused on the converse: the ability to stream content with devices that consumers are already carrying around. And that will be their key to success - the ability to deliver more content while hauling less gear.

At the beginning of the year, we wondered if Qik might be one of the breakout apps at SXSW 2008 given the number of tech types participating in its early testing. By the middle of 2008, Qik had opened its beta to more participants. And since that point, they've focused on making the service available on both mass market phones and some smart phones. No doubt, the ability to shoot video with that phone in your pocket will be as compelling to consumers as taking photos - if not moreso.

10. Cooliris

CoolIrisCooliris may be the least obvious - and least recognized - of our consumer app selections, but it has that certain something that makes us sure its going to be popular with the less technically savvy. For those of you who haven't had the chance to try it, Cooliris is a browser extension that provides a 3D environment for thumbing through visual sites - like photo and video sites. What's more, it makes it fun. And that's why consumers will continue to be attracted to it.

We covered Cooliris - then called PicLens - in February 2008, finding it "a lot of fun to play with and makes searching and viewing images on the web very enjoyable." By June 2008, they had added Amazon items and YouTube videos. Even the iPhone got the Cooliris treatment with the Cooliris iPhone app. Most recently, Cooliris has unveiled features that allow users to personalize selections - and that allows Cooliris to sell more advertising. Visual browsing is still coming into its own, but Cooliris is leading the charge in a way that consumers will embrace.

Now, it's your turn. What's your opinion on these selections? Are we off? Did we miss something? Are you seeing consumer adoption elsewhere?


Monday, November 24, 2008

If i started in social media today

Thanks Chris Brogan for this outline on getting started in social media
November 22, 2008

party Okay, so you’ve heard from someone that this social media and social networking stuff is great and you should get involved, and it’s really going to help you out. Maybe it will help you in the economic downturn. Maybe you have heard how you can use Twitter for business. But there’s a lot to it all.

Where would you start? What would come first? How might you think about getting out there and joining in on the experience?

If I Started Today

Here’s what I’m going to do. I’ll build three different scenarios out, and give you the starting points for what I’d do with social media if I were in these steps. Try to extrapolate them out to your profession or your need. If you really want to have fun with this post, take what I’ve started here, and write your own post for your vertical or condition, and then be sure to share the ideas with us here, so we can go to your site and check it out. (We’ll even be able to visit via trackbacks, if you link back to the original post).

Before it All: Listening

(Note: this was updated after Lucretia pointed out that I probably inadvertently forgot to mention it.)

Listening is my first move in starting to understand social media. That means this: go and read the blogs that are out there. Read from different genres. Go visit Twitter.com and more importantly search.twitter.com, and see what people are saying. Read comments on people’s blogs and see which ones seem to get any response. Search using Google and Technorati.com, and start listening to conversations that are out there.

And then, start here.

First Platform: A Blog

No matter what, the very first piece of social media real estate I’d start with is a blog. It’s a website, with lots of built in features that make it useful from a search perspective, and simple from a content creation perspective. That alone is worth the price of admission.

Don’t worry as much about the features, although certain companies make blogging platforms that go above and beyond simple content publishing. Don’t focus hard on the add-ons and whizbangs, but do know that a bare bones, out of the box blog is about as appealing as two slices of bread with a piece of bologna on it.

Now, let’s break that into three potential scenarios.

Personal branding: I’d buy my own domain name, and host it somewhere inexpensive, but with good service.

Company communications: I’d use an off-brand domain, with a “powered by” mindset, similar to Digital Nomads by Dell. Meaning, I wouldn’t necessarily do a “product blog” or a “corporate voice” blog as much as I’d want to do a “something useful to people” blog. Exceptions: really big corporations with lots of bloggers, like Sun, IBM, Cisco, etc.

Nonprofit: I’d start a storytelling and pictures blog about the causes I was tasked with supporting. No question about it: stories and pictures are powerful contributors to nonprofit experiences.

For blog topics and other ideas, I’ve collected my best advice, and that should get you started there.

Second Step: Outposts

In all cases, I’d build outposts which help me reach into lots of different places and communicate with people where they might be. Depending on my needs, I might use different tools. At the very minimum, I’d start accounts on:

  • Twitter
  • LinkedIn
  • Facebook

I might or might not then pick one or two more specialized networks. Let’s look at how this works for our three examples.

Personal: use Twitter to build relationships and share interests. Use Facebook to learn about groups and events of interest. Keep LinkedIn active and updated, and stay involved in the answering of questions part of the site. Goal here: keep your name out there, far ahead of when you might need anything from anyone.

Company: use Twitter as a way to show that you’re humans in there. I like how Dell has several namesatDELL type accounts like RichardATDell and LionelATDell, etc. You could also just be yourself, like ScottMonty from Ford, or astrout(Aaron Strout) from Powered. Use Facebook as individuals and LinkedIn as individuals, but with a group purpose. You might participate in other people’s groups. You might find friends with like interests or similar demographics and reach out to them that way. Be human. That’s the main goal here.

Nonprofit: depending on the cause, you could either use Twitter as the cause name, or you can reach out as an individual. There are both in the field, and I’ve yet to see which is more productive. Maybe a nonprofit can comment on their experiences here. On Facebook and LinkedIn, be the individual, but form groups around your causes, and invite people who might be like minded into the groups.

With all three groups, the specific networks I mentioned at the beginning of these segments would obviously vary. One note: don’t use those tools that push your status across multiple platforms. I understand that it’s simpler to update things that way, but it also means that you don’t respect your individual audiences at those outposts.

In all cases, use your picture for the avatar, not a logo. Try to get a candid shot that’s not a stuffy professional photo, but one that isn’t a cropped picture of you next to some ex relation.

In all cases, put enough information in your profile to connote that you’re at once a business person as well as a human being. In Facebook, consider which applications you add to your profile. Yes, being a pirate or a vampire might be fun, but it might also make someone question your professional intent. But do feel free to share your interests in books or movies or sports, and make sure your status messages aren’t always and forever about your business interests, or people might be less engaged after a very short amount of time.

I also have my best advice about social networking to help you there, too.

Third Step: Audience

Once you have a primary place to express yourself (your blog), and a few outposts where you can communicate in a less structured, more real time way (outposts), the next then I would do is find like minds. It depends on your business goals what you might do with this audience, and for some people, this might not apply as much. For the three examples I gave, it would be an important thing to build a level of followership and interaction across your platforms, so we’ll cover this all as one group, not as separate goals.

My best advice about building community and audience is this: be helpful. Write blog posts that others can use (like this one, for instance). The more you can help others, the more they’ll come back.

Avoid writing “me too” blog posts about the latest news in your vertical. Chances are, someone else is doing it better, and your “me too” is just a throat-clearing proof that you’re not creating original content. Work harder on doing something original instead of just pumping out “I read this article about” types of posts, unless you’re going to expand on the ideas, and/or recast them for your particular audience.

If you’re writing for a company, maybe these blog topics will spark some ideas. If you’re writing a personal blog, here are 100 blog topics to get you started.

More important in growing a community: comment. Go out to other people’s blogs and start getting involved. Use a service like BackType to learn what other people are saying and where they’re commenting. The more you make your voice heard in the general space where you want to do business, the better you’ll be.

Note something important: you might want to think about commenting in two places. First, where your peers are writing their stuff makes sense as a place to comment, but that will only bring you into a better relationship with your peers in a space. If you want to start building business, start learning to comment on your customers’ blogs, in your customers’ verticals, where your customers are spending their online time.

Fourth Step: Experiment

If something’s not working, try something else. If you’re not using analytics and stats packages to learn more about your web visitors, you’re missing out. If you aren’t learning how these social media elements tie to your business, and you’re just using them as another isolated thing, then you’re missing the whole reason to start (for businesses, at least).

Experiment. Try new things. I try something new every day. It might be a blog post. It might be a strategy about how I can get more people to do X instead of Y. It might be something as simple as reaching out to other people in new ways. But experiment. If you just sit around doing the same things you did to start out, you might as well turn in now.

I just gave myself another idea even writing this post. That’s the power of experimenting. You learn by doing, not reading. So, read all this, but then do something.

Your Turn

What would you tell people about starting out? If you want to adapt this to your specific blogging or media making interest, what would you tell people differently? How else might you serve your community?

Or, what do you have further questions about? This would be a great post to encourage people to ask questions, and share with the rest of the larger community.

What do you need to start today?

Monday, October 27, 2008

Another mega list of social media examples

This time, a channel/functionality based view of Peter Kim's list from The Global Social Media Network. Thanks!

Applications

Social networks

Online Video

Blogging

Podcasting

Widgets

Crowdsourcing

Bookmarking / Tagging

Microblogging

Photosharing


Blogger/Vlogger/General Outreach

Wiki

Virtual worlds

Mashup

Word of Mouth campaign

Public Relations

  • Intel -Social media news releases

Sponsorships

Rating and reviews

Discussion Boards / Social Polling

Brand monitoring

  • Mini USA MotiveQuest project.
  • Toyota Client of Nielsen Online.
  • Del Monte Using JD Power/Umbria to listento conversations from dog owners
  • Yum Brands Nielsen Online and Radian6
  • Dell Brand Monitoring: Uses conversation monitoring from Visible Technologies