Showing posts with label relationships. Show all posts
Showing posts with label relationships. Show all posts

Tuesday, January 20, 2009

Tesco takes up Twitter for Fresh & Easy

Thanks Brand Republic for this

by Staff, Brand Republic 19-Jan-09, 09:00

LOS ANGELES - Tesco-owned US retail chain Fresh & Easy has signed on to social networking website Twitter to communicate with its customers.

The US convenience store chain's Twitter profile has over 900 customers signed on to receive regular updates.

The company's management is using the website to announce new store openings or seasonal offers, while answering customer queries and solving issues with a human response.

One customer asked why stock was "a little sparse" over the last couple of visits -- Fresh & Easy replied that stock tended to be lower at the end of the day due to shipping schedules.

Fresh & Easy also joked with a customer about the large number of people attending a store opening in California, with a link to a Flickr page showing a photo of the queue outside the store.

The chain also offers recipe suggestions and updates about its charity work in the US.

Fresh & Easy operates over 100 stores across the western US and also keeps customers updated with a company blog.

Other US corporations using Twitter to engage customers include McDonalds, which uses the website for its annual Monopoly competition.

Starbucks also uses the service and has over 30,000 followers. Recently, it used Twitter to debunk myths that the company was funding the Israeli army after a number of customers began to boycott its stores.

However, companies in the UK have been slow to take up the microblogging service. Tesco itself does not have a Twitter page.

Virgin Media has a Twitter page but only has 94 users signed up to receive updates.

Tuesday, October 7, 2008

55 business on twitter

Mark Pollard has done a great job of pulling together a load of screen grabs from businesses that are using twitter: http://www.flickr.com/photos/markpollard/

Cheers Mark!

Friday, September 12, 2008

Six degrees of separation is now three

We all agree that the world is shrinking and with the increase in social networking sites which serve to link people with shared interests together, 6 degrees of separation may actually be a little too lenient.... This is a neat article that challenging the original theory of 6 degrees, thanks to FutureLab.

Six Degrees of Separation Is Now Three
by: Matt Rhodes

I have just read a report by O2 which looks at ‘degrees of separation‘ and shows that where once there were six degrees of separation connecting any two people on the planet, that number was now three. We are more connected than ever before, the theory goes, it is easier than ever before to build and keep a network of connections.

The original theory of six degrees of separation was developed in 197 by US psychologist Stanley Milgram. His Small World experiment choice people in three US cities (Omaha, Nebraska and Wichita) and asked them to make a connection with people in Boston, Massachusetts. They had to send a package to the target person only by sending to people they knew and asking them to send it on to people they knew. The work showed that the number of connections needed to pass the parcel to its destination was six. Thus was born the theory of six degrees of separation, which has been tested many times, including by countless people proving that they are only six degrees from actor Kevin Bacon.

Image via Wikipedia

The O2 study tried to replicate this making use of modern technology rather than the postal system. The researchers asked people selected randomly in unknown destinations across the globe. The people had some connection to their target (a shared hobby, interest, sport, music or sexuality) and it was found that on average only three degrees separated the two people. O2 give an example of the connections they studied:

One of the respondents Katrina, 27 from Brighton, is a classical musician and leads a jazz band. She was asked to make contact with a Japanese jazz singer, Natsuo Murakami, halfway across the world. She contacted her record producer in Berlin via an email. He called his opposite number in Tokyo who had a register of all jazz singers in the country. Therefore making the link from Katrina to Natsuo in three personal steps.

O2 suggest that this reduction is due to people being more connected now than ever before. I think that this may be partly the case, or at least that there are now more ways in which I can stay connected with people. Whereas in Milgram’s day I could have stayed in touch only with those people I saw regularly, wrote to or had telephone numbers for and spoke to, now it is easier for me to have many ‘friends’ and to stay in touch with them. I could meet somebody once, make contact with them on Facebook or LinkedIn and keep them in my friendship group.

So to some extent it is true that we are connected to more people now than ever before, or at least that it is easier to stay in touch with people. But I think the real reason may be the fact that the O2 study looked for connection between people who shared similar interests. We have seen before that online communties and social networks help people with similar interests to connect with each other (see post here). So not only is it easier to keep in touch with people through these online communities, but they are more likely to be people that you share a common interest or experience with. I am not surprised that two musicians can find each other with only three degrees of separation, and would expect the proliferation of issue, experience and interest online communities to mean the same closeness is felt for people with other shared experiences or interests.

So social networking and increased connectivity is making us closer, but more importantly, it is making us focus more around issues and experiences rather than locations. This is really the power of online communities and something that the report from O2 shows. Our friends and connections no longer have to be based on mere geography, but can be based on experiences and interests, shared goals and passions. I may not know the people who live on my street, but I do know people who share the same interests with me. And in the end I can probably have a more meaningful friendship based on shared interests than on mere geography. It’s good to know from this O2 study that such people are now closer to me than ever before.

Some more reading

It’s a small world, after all
More on hyperconnectivity and six - or three - degrees of separation
How hyperconnectivity really could eliminate degrees of separation
‘Six degrees of separation’ not far off: study
Six degrees of separation theory true
Microsoft prove there are just six degrees of separation between us
Reducing the six degrees of separation
Social Media Cuts Six Degrees of Separation to Three
Six Degrees Of Separation Already Cut To Three? Not Really…
Six Degrees of Kevin Bacon = Scientific Fact

Original Post: http://blog.freshnetworks.com/2008/09/six-degrees-of-separation-is-now-three/

Friday, September 5, 2008

SMOG - simplified measure of gobbledygook

Thanks to FutureLab for this post. This is an interesting test for anyone claiming to use simple and accessible language

"SMOG-ing” or SMOG (aka. simplified measure of gobbledygook) allows you to measure the readability of a text by translating it into a score. This score reflects the years of formal education a person needs before being able to understand what is written.

Using the SMOG calculator of The Literacy Trust in the UK, I tested the SMOG score for some of our brand's using paragraphs from their "About Us" pages (if they were truly customer centric, the language they used should be understandable by the average customer checking them out). Most people understand a readability level under 10.


ClearView scored 20.3 = post-graduate degree required to understand what they’re talking about (the highest literacy level)

Coon scored 11.66 = some high-school needed

Hahn Super Dry scored 13 = some college/tertiary education needed


You can find the site here:http://www.literacytrust.org.uk/campaign/SMOG.html

Thursday, July 3, 2008

Findings: Why Companies Should Talk to Customers

Thanks again Jeremiah for sharing yet more light in the role fo social approaches in business

ExpoTV recently ran a research study to determine how do consumers relate to each other. While this isn’t Forrester Research, so I will not defend, nor explain their methodology. It’s rare that analysts point to research other than their own, if I put your interests first, you’ll continue to come back to me.

Blog ExpoTV found that:

  • 55% of customers in their survey want to have an ongoing discussion brands
  • Respondents were most anxious to talk to the product design (49%) department, followed by customer support (14%), marketing (14%) and pricing (13%)
  • 89% said they felt more loyal if they knew the brand was listening through a feedback group (attention insight community vendors)
  • WOM: Sixty-one percent of survey respondents said that they told at least 10 people about the last brand they liked.
  • WOM: Eighty-one percent of respondents will tell at least five people.
  • Despite this evidence, it’s interesting to note that a recent WSJ Article that Most Corporate Blogs Are Unimaginative Failures featuring a Forrester report shows that many corporate blogs (a common way companies talk to customers) isn’t going that well. One common mis-step is that corporate blogs are focused on pushing their own agenda, not that of the readers/customers.

    Monday, June 23, 2008

    How to widget well - some examples

    Here are some examples of how famous brands are using widgets and using them well... I think its a good thing that there isn't strong branding on the CokeTags because it gives some credibility to Coca-Cola when they say that "they believe that connecting people and giving them a way to share what matters is one of the many things that helps define The Coke Side of Life". But le me know if you agree or not? Here are the links thanks to Contagious:

    Nike has developed ‘MyNike+Mini’, an avatar-based widget that can be downloaded as a screensaver or saved to your Facebook profile. You can customise your own ‘mini me’ runner and give them a look put together from a stock selection of hair, eyes, mouth, nose, shoes, clothing and facial hair. If you so wish, your avatar can bear no resemblance whatsoever to the sweat-soaked, red-faced real version.
    http://nikeplus.nike.com/nikeplus

    Watch out for the nifty CokeTag, coming to a social network near you. A customisable widget, the CokeTag enables social networkers to promote themselves and their interests. Thanks to a set of expandable menus, users can store and display bundles of their favourite links. A built in click-tracker lets the creator keep count of exactly how many people have looked at their CokeTag and what links they have chosen to follow. Currently in beta on Facebook, the widget will soon be made compatible with Bebo and MySpace.
    www.coketags.com

    http://www.contagiousmagazine.com/News%20Article.aspx?REF=836&IsArchive=false

    Thursday, June 19, 2008

    5 ways to ruin your industry reputation

    Sean Cheyney from iMedia Connection discusses the top 5 ways to flush your industry reputation down the toilet:

    1. Bash your competition regularly
    2. Consistently over-promise and under-deliver
    3. Be sneaky
    4. Be a stalker
    5. Too much information

    Visit
    http://www.imediaconnection.com/content/19697.asp for the full article.