Wednesday, February 4, 2009

Digital Moms

Some summary outakes from Razorfish + cafe moms new report ' Digital Moms'. Get the full deal here: http://digitalmom.razorfish.com/publication/?m=4248&l=1&p=1

Here's Going Social Now's outake:

Digital Mom's Purchasing Behaviour Changes When Kids Turn 12, Razorfish study
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digitalmom_social.jpgRazorfish just released the results of a study done in partnership with Cafe Mom that examined how Mom's live in a digital world. Digital Mom consists of two companion studies. The first study, conducted by Razorfish focuses on how digital moms are adopting social and emerging technologies. The second study, prepared by CafeMom--the largest social networking site for moms-- concentrates on the role that social media play in helping to inform purchase decisions, among other key trends.

1,500 "digital moms"--defined as women with at least one child under 18 in the home who have engaged with two or more emerging technologies and who have researched, sought advice or purchased a product online in the last three months. Results confirm digital moms have moved beyond email and search, and are now active users of Web 2.0 technologies. The majority of moms are using social networks (65%) and text messaging (56%). More than half of these moms are also gamers, with 52% of them playing games online or via a console.

Some of the Key Findings include:
  • Moms with children 12 and older are motivated to adopt new technologies to stay in tune with their children. Of those who use social networks and blogs, almost half (47% and 40%, respectively) monitor their children. Likewise, digital moms of children 12 and older, versus moms with children under 12, are more likely to watch online video, (40% vs. 34%), game (57% vs. 51%), read online consumer reviews (38% vs. 30%), and watch or listen to podcasts (13% vs. 9%); This trend can be explained by different leisure time patterns among women with older children and a compelling interest in understanding their teenage children's digital lives.
  • The gap is closing between TV and digital channels in terms of creating awareness and affecting product decisions, and social influence channels are increasingly important. Although TV still has the most impact on creating initial awareness for a product (31%), social influence channels such as online consumer reviews, blogs, social network sites and RSS are highly influential in the learning/researching stage (29%).
  • Moms' interests are broad; some interests change by life stage, and some do not. More moms show interest in clothing/fashion and food than in parenting information, with the exception of moms with children under six.
Take a look at the report which is freely available here and let me know what you think. Needless to say, Mom's are an important audience for any marketer and their use of digital technologies is changing at a rapid pace. It's no surprise that word of mouth and social influence marketing play a large role in their worlds. The study was led by Terri Walters who's our VP of Emerging Media and a partner in crime for all things Social Influence Marketing too.

And here an overview from Adage:

Technology No Longer Just Kid Stuff. Plugged-In Parents Still Spy on Their Children, but Most Take to Texting, Social Networking to Feed Their Own Interests
by Beth Snyder Bulik. Published: February 02, 2009

YORK, Pa. (AdAge.com) -- Everyone knows a mom who's joined Facebook to check out what her newly off-to-college daughter is posting (Please friend me. Or else. Love, Mom). Or the business-traveler dad who plays games with his tween son to stay connected while away.

online-mom stats
But guess what: Parents aren't online just for the kids. Today's digital moms and dads are texting each other and hooking up with their own friends on social networks. Blending parenting and technology isn't easy, however -- 70% of moms say they have it tougher than moms did 20 or 30 years ago. Razorfish surveyed 1,500 online moms to find out what the 27 million digital moms are doing, and CafeMom surveyed 1,700 members to understand the different types of moms and what marketers can do to engage them.

First of all, "moms use [digital media] for themselves primarily and secondarily for their kids," said Terri Walter, VP of emerging media, Razorfish. They're most interested in fashion and food, regardless of age and their use of online video, blogs and DVRs have become mainstream, in the 29% to 36% range, while podcasting, RSS feeds and mobile-web browsing remain niche channels, used by 10% to 21% of respondents.

They learn about new products from TV, friends and magazines, followed by e-mail, websites, podcasts, search engines and mobile-web browsing. Among mobile-internet users, web browsing was almost as important a new-product source as search engines in brokerage, telecommunications, electronics and cars.

Moms are also watching out for their kids online (or, as the kids might put it, spying). Moms with children 12 and older are more likely to watch online videos and play games -- and are more likely to be doing it because they're monitoring their children. Almost half of the social-network users monitor their children's behavior online; and 40% of blog readers mind their children's blogging habits.

CafeMom identified five segments of digital moms; and three additional psychographic profiles below are from a survey and profile analysis of digital parents by Mindset Media. Take a quiz from Ad Age and Cafe Mom to find out what type of linked-in parent you are.


Mom baby computer
SELF-EXPRESSER
These 30-something, outgoing women make up 40% of CafeMoms and are eager to connect with other moms. A self-expresser typically has a preschooler at home and is thinking about more children. Her favorite online discussion topics are parenting and shopping, although she still consults her "in-person" friends first. She gathers information and responds to online polls and most likely has at least some college education.
UTILITY MOM
The "veteran mom" denoted by this moniker defines 26% of CafeMoms. She has the most children of the five segments and is usually in her mid- to late 30s with tween-age kids. She spends the most time online, although she is relatively introverted, using social networks mostly to stay in touch with people she already knows. She shares the least number of photos with others, but likes to play games and puzzles.

GROUPSTER
This 30-ish mom is likely to have young, school-age children and makes up 12% of those studied. She's an active online participant, often joining and starting groups, blogging, and asking and answering questions. She is the most influenced by brand sponsorships on social networks but often gets more friend requests than she sends out. She uses private messaging more often than the other segments and is less likely to share photos or answer polls.
INFOSEEKER
Another 12% of the CafeMoms fell into this group, the youngest segment. The Infoseeker is typically a woman in her late 20s with a baby and maybe a toddler, and while she is most likely of all the segments to stay at home, she is also the most educated. She is not very social or engaged online, and instead prefers to go straight for the parenting information she needs. The infoseeker likes reading blogs and looking at other moms' pictures and will even willingly upload her own baby's photos.
HYPERCONNECTOR
The smallest segment of the CafeMom sample is also the most digital. The hyperconnector, in her 40s, has finished looking for parenting advice, for the most part, and is more likely to be looking for online friends to chat with and compare shopping notes. She uses social networking to check up on her teen children online. She blogs and uses personal messaging, and is most likely to respond to open-ended questions and comment on others' posts.
RESPONSIBLE RECYCLERS
Thorough, detail-oriented parents are 24% more likely than other parents to allow their children unrestricted internet access, according to Mindset Media's recent study of 10,000 parents with children under the age of 18. Indeed, the people who consider themselves most accountable are also among the most permissive when it comes to the web. "Maybe it's the expectation that their children will be as responsible as they are in the medium," said Mindset Chief Operating Officer Sarah Welch. Highly responsible people also index high for recycling and use of skin-care products.
SOCIALLY LIBERAL ORGANIC EATERS
Parents who rank low as being dogmatic are most likely to allow their children unrestricted digital and media access. In fact, these non-dogmatics, described as "socially liberal types who disdain so-called moral authorities, especially the conservative kind," are 39% more likely to never restrict internet access, 30% more likely to allow unlimited video games and 40% more likely to give no restrictions on music.
PUGNACIOUS TRUCKERS
So who won't let their kids online? Pugnacious parents, or those unafraid to tell others what they think. They value honesty and bluntness and are 30% more likely to cut the web cord. They also overindex as truck and BMW owners, which makes sense as they tend to be "own-the-road" types, Ms. Welch said.


Facial recognition software

Couple interesting posts about how this cool as hell (and rather scary) technology is making its creepy, but probably bloody effective, way into advertising.

First this one about Smile recognition from Switched

Smile-Measuring Device Knows How Happy or Sad You Are
by Evan Shamoon, posted Oct 12th 2007 at 9:17AM

Facial-recognition specialist OMRON has unveiled its latest catalyst in bringing about the impending marketing and focus-group apocalypse. It's a "smile detector" -- essentially a piece of software capable of objectively measuring the smiles of humans (and eventually humanoids, we presume), and attributing to them a percentage rating. Enjoying that television show/site/"adult film"? Pretty soon "They" will know, down to the nearest self-loathing grimace.

The system -- which was shown at the Japanese consumer electronics show CEATEC last week -- analyzes faces using a 3D model-fitting technique; it's able to tell identity people, estimate age and gender, and track pupil or eyelid movements. The company claims the OKAO, as the recognition-system is called, is also an "unbiased piece of software, capable of measuring the facial features of all ethnicities." Even Michael Jackson.

We tried out the age-recognition feature last week in Tokyo and were disappointed to see it get our age wrong by 10 years (that said, we were flattered, because OKAO thought we were a decade younger).

Of course, there are other, somewhat less apocalyptic uses for the technology as well, including identity theft prevention, building-entry management, driver monitoring systems in cars (to make sure you don't fall asleep and what not), access control for age-restricted content, and cameras that ensure everyone in the frame is smiling before the picture is taken.
Say (String) Cheese(TM).
From Gizmag

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And this from PSFK - Ads That Watch Their Audience
February 2, 2009

TruMedia Technologies and Studio IMC have developed technology that enables electronic advertisements to evaluate the age and gender of their audiences and track how long individuals are watching these ads. The technology utilizes small sensors or cameras that are embedded in or around video screens in combination with facial recognition software that manufacturers claim can accurately determine gender 85 to 90 percent of the time. Age is more difficult to predict and for the time being at least, falls into broader categorizations - child, teen, adult, senior - with a higher margin of error.

While the industry is still in its infancy, advertisers are starting to catch on, lured by the ability to measure the effectiveness of their ads in reaching a target demographic. The further applications of this technology allow advertisers a means of creating a tailored ad experience that can seemingly be changed on the fly depending on the person watching. Imagine a cosmetics commercial cutting to the latest brand of power tool as an adult male steps in front of the monitor and our Sci-Fi futures are being realized as we speak.

This worries some privacy advocates who feel this new technology smacks of Big Brother pervasiveness and for good reason, considering that most viewers won’t even be aware that they’re being watched. The makers, however, insist the technology is innocuous and assure that none of the information being gathered is stored for longer than the amount of time necessary to properly assess the audience. And while it remains to be seen how widely this service will be adopted, it’s a good reminder of our relationship to the advertisements that follow us throughout our daily lives. If they’re going to be observing us then perhaps we need to be holding them a little more accountable for what exactly it is they’re trying to sell us.





Couple stat grabs for social networks:

Top Social Networking Sites by Unique Visitors, December 2008 - thanks commscore via Clickz
Property December 2007 (000) December 2008 (000) Change (%)
Total Internet audience 183,619 190,650 4
Social networking audience 120,201 135,715 13
MySpace.com 68,905 75,919 10
Facebook 34,658 54,552 57
Flickr 13,540 20,698 53
Classmates Online 10,002 16,553 66
MyLife.com** N/A 15,018 N/A
Buzznet 4,973 9,781 97
AOL Community 40 9,208 22,701
Yahoo Buzz 4,864 8,724 79
AIM Profiles 2,587 8,618 233
Webs.com N/A 8,053 N/A
Digg 6,026 6,844 14
LinkedIn 2,868 6,323 120
imeem N/A 6,003 N/A
Tagged.com 1,156 5,778 400
Yahoo Groups 6,447 5,620 -13
Webshots 6,625 5,216 -21
DeviantART 4,102 4,905 20
Bebo 4,279 4,867 14
hi5 2,483 4,047 63
Windows Live Spaces 8,912 3,846 -57
Scribd.com 1,613 3,054 89
BlackPlanet.com 1,919 2,871 50
CafeMom.com 1,287 2,796 117
Sodahead.com 166 2,291 1,277
Notes:
1. ComScore audience measurement data report n media usage, visitor demographics, and online buying power for home, work, and university audiences across U.S. and worldwide Internet auciences.
2. Data excludes blogging sites.
**MyLife used to be known as Reunion.com
Source: comScore, 2009


Facebook Fans by Brand- January 2009: Thanks ED100
And finally:
Now Even the Mafia's on Facebook

by: Matt Rhodes

We know that Facebook has seen staggering growth in 2008. Reports in January of this year showed that every 20 days, Facebook is adding another 10 million users. We know that it’s not just college kids on Facebook anymore, with 276% growth since October 2007 in members aged 35-54. We even know that people are now having to deal with their parents and even their boss befriending them on Facebook.

mafia_MRh.jpgBut now there are reports that show an even deeper acceptance of Facebook, of it penetrating new areas of society. Last week the New York Times showed how one rather unexpected group seems to be surfacing on Facebook: Cosa Nostra. The Mafia.

In recent weeks it seems that the Italian authorities have begun investigating groups on Facebook that are discussing the Mafia, and in particular Mafia bosses including Salvatore Riina, the ‘boss of bosses’, who was arrested in 1993 after more than two decades on the run. They think that those joining these groups may have more than just a passing interest in the Mafia, may be more than just fans. They think that the membership of these groups may include some Mafia members themselves.

It’s not a surprise that people would use Facebook to start groups about the Mafia and Mafia leaders - we know that social networks are a great place to find people with other interests. I’m sure there are many online communities devoted to the Mafia as we know that niche groups benefit from online communities. What may seem more surprising is that members of the Mafia are willing to identify themselves by joining such groups. We’ve written before about how you need to be careful what you say in Facebook. You also need to be careful what you do.

Social networks can seem like very private spaces - you build networks of friends and share things with them. Most people know that their actions may also seen by the rest of the members of the site, but sometimes it’s easy to forget that. When you and your friends are discussing something in a group you can forget that anybody else can see this. Including the Italian Police.

So I’m not surprised the Mafia are on Facebook, and for me that’s a real sign of mass adoption and acceptance of this social networks as a tool. People are using it for their own particular purposes, to connect with friends or to express their support or solidarity for a cause. One of the problems we are going to have to accept and then deal with as social media tools grow in popularity is that people will use them for things that we didn’t necessarily intend them to be used for in the first place. Facebook was originally a way for college friends to stay in touch. It may now be being used by criminal gangs to, at the very least, express their support or solidarity for a cause.

How we deal with this matters. The change in usage is a powerful form of innovation, really it is co-creation with users of the site finding the ways it can best support them. This will mean that new uses will develop with every new user that joins. Some will gain mass popularity and others will be restricted to just one or two users. You can control what is discussed in groups or on profiles by enforcing the terms and conditions of the site, but with a membership as vast as Facebook this will only get more difficult to do. But there is always another way of looking at a situation.

So the Mafia is on Facebook. Perhaps this is a good thing after all. Rather than tapping phones or reading emails, the Italian Police had a ready-made list of people to watch and conversations to follow. They just need to join the same groups and see who their new friends are.

Some more reading

Original Post: http://blog.freshnetworks.com/2009/02/now-even-the-mafias-on-facebook/



Friday, January 23, 2009

The Week in Mobile:

Thanks Next Great Thing for this great sum-up post on some new, cool, wacky and momentus stuff happening in the mobile space
by NGT
  • This Modern Age: The Youth Ball Welcomes Obama with a Sea of Digital Cameras [Gizmodo] - The image really speaks for itself here. Note that it is the Youth Ball. It paints a compelling picture for those companies and brands not sure whether or not to dip a foot in the mobile pool yet. If anything, they should be rushing to populate the space so that, by the time these young consumers reach full consumption potential, they are already used to interacting with those brands that capitalized early.
  • I Am Here: One Man’s Experiment With the Location-Aware Lifestyle [Wired] - Another location-based feature from Wired - this time it’s freelancer Matthew Honan’s discovery of just how transparent the world can be through location-based applications. True, some care and some don’t - it’s more of a case study on the potential level of interaction and the decrease in privacy for those who choose to play.
  • Sephora launches mobile service to assist shoppers in-store [Mobile Marketer] - Sephora recently rolled out a mobile service that allows in-store shoppers to check customer reviews re: products of interest on their mobile phones. It’s a perfect synthesis of relative and timely content and should ultimately serve Sephora by building customer loyalty.
  • Time sensitive mobile contents - Day to Evening deco mail [CScout Japan] - This mobile mall from Gigno System changes its theme depending on the time of day. It’s cute in the morning and afternoon, but at night, the lipstick and eyeliner come out. It’s perfect for those who unwind from the more formal light of day by breaking out the leather and hitting the neon.
  • The first live-tweeted surgery [Global Neighbourhoods] - The surgery wasn’t directed via Twitter (thank god, given its history of crashing unexpectedly), rather, the surgery updates were tweeted live to a conference of professionals interested in the procedure in question.
  • Arsenal fans could catch replays, live action on Sony’s PSP [Engadget] - Sony is working to develop software that would allow live replays and, perhaps, real-time interaction between fans on their PSPs during Arsenal home games. (British soccer, for those who don’t know) However, given the rowdy nature of soccer games, PSPs brought into the stadium may only provide a high-tech beatdown for those in the way of portable-wielding fans.
  • Inside the GPS Revolution: 10 Applications That Make the Most of Location [Wired] - Are you addicted to GPS? Does location-based content make you sweat? Do you spend your nights tossing and turning, wondering which celebrity has the largest chin? If you answered yes to the first two, Wired has got your hook-up for location-based goodness. For the insomniacs, see here.

Tuesday, January 20, 2009

Tesco takes up Twitter for Fresh & Easy

Thanks Brand Republic for this

by Staff, Brand Republic 19-Jan-09, 09:00

LOS ANGELES - Tesco-owned US retail chain Fresh & Easy has signed on to social networking website Twitter to communicate with its customers.

The US convenience store chain's Twitter profile has over 900 customers signed on to receive regular updates.

The company's management is using the website to announce new store openings or seasonal offers, while answering customer queries and solving issues with a human response.

One customer asked why stock was "a little sparse" over the last couple of visits -- Fresh & Easy replied that stock tended to be lower at the end of the day due to shipping schedules.

Fresh & Easy also joked with a customer about the large number of people attending a store opening in California, with a link to a Flickr page showing a photo of the queue outside the store.

The chain also offers recipe suggestions and updates about its charity work in the US.

Fresh & Easy operates over 100 stores across the western US and also keeps customers updated with a company blog.

Other US corporations using Twitter to engage customers include McDonalds, which uses the website for its annual Monopoly competition.

Starbucks also uses the service and has over 30,000 followers. Recently, it used Twitter to debunk myths that the company was funding the Israeli army after a number of customers began to boycott its stores.

However, companies in the UK have been slow to take up the microblogging service. Tesco itself does not have a Twitter page.

Virgin Media has a Twitter page but only has 94 users signed up to receive updates.

Thursday, January 15, 2009

Social for 60 million users. The Atom Launch

terra_1.jpgSometimes the larger and more dramatic of website launches get missed if they're not US centric. Terra relaunched a few days ago and is probably one of them with 60 million unique visitors every month. Or rather 1/12th of it launched. The launch strategy dubbed the Atom Launch calls for the introduction of new features on the seventh day of each month. The new Terra boasts third generation social networking features and a strong interplay between editorial content and user generated content driven by user behavior.

Components include tools for multimedia collaboration and interaction, all designed to strength the exchange of contented generated by users and Terra (Terra TV 8 million unique users with 66 million streams per month). The resulting platform will allow for the integration and contextualization of high-impact rich media on the portal’s homepage and its many channels, videos on Terra Shopping and even ad-server tools for cell phones, including the iPhone and smartphone. Be sure to check out features like the Audience Pulse and the Community areas. Razorfish worked this and its incredibly exciting because in a similar fashion to some of the work we've done in other emerging markets the sheer volume of traffic to the site is breathtaking. Play around with it and tell us what you think.