Tuesday, November 25, 2008

Interactive overalls - some amusing insights on making the real world interactive

Thanks Next Great Thing for this.
I love all this stuff, but what's bugging me is the transactional angle. I mean despite lacking a 'screen', a code, or not being interactive in any way, overalls are very very relevant to a bunch of people in a load of situations. So, rather then trying ot force new relevance into an old product, why not look for new, screen based ways to find and deliver our product to those who want and need it? Home renovation iphone app that helps you pick apint colours etc then sources products, including our overalls, and allows to buy them and have them delivered to your GPS location?

Thoughts?

Reviving Overalls: 6 Tips on Multi-Channel Strategy by Allison

In this week’s New York Time’s Magazine, Benjamin Palmer (Barbarian Group), Lars Bastholm (AKQA) and Robert Rasmussen (R/GA) discussed how the proliferation of screens (big, small, PC and mobile) will affect advertising and marketing. At one point, moderator by Jack Hitt proposed a mock case study of “Jack’s Overalls,” an old-school functional clothing maker. The brainstorm that ensued grappled with how you can use all these new media channels to make overalls relevant to people today. We’re pulled out 6 top “to-dos”, along with some comments from the peanut gallery…

1) Create Relevance

Palmer: So you have to create a new market. Farming may be going away, but what’s on the rise? Right now your overalls are made with special pockets and holders for farming tools. Maybe we retool them for urban farmers, as it were, and their specialized gear. You have special pockets for your iPhone and your BlackBerry, and a pocket for your headphones, another for your wallet, your subway card, your keys.

We’ve actually seen a number of manufacturers taking this cargo-style approach like SeV’s tricked out sportswear to Thomas Pink’s iPod Tie. Guys hate carrying bags, so this is a good idea.

2) Embrace Technology

Bastholm: Let’s really take the brand into the 21st century, shall we? Why don’t we put a ShotCode on the front of every single pair of overalls. A ShotCode is like a bar code. You scan it with the camera in your cellphone. And then something comes out the other end. With bar codes, it’s a price. But with a ShotCode, it could be a song, it could be a picture, it could be a link to a Web site.

Sure to attract small contingents in NYC and San Fran and get some tech-cred, but not much potential for mainstream. Ralph Lauren recently used barcodes in marketing its Rugby line and not many people actually used it (downloading the reader was a big barrier). But hey, it looks cool.

3) Market to Niches

Palmer: But you don’t want to suddenly be seen as, like, this newfangled Internet overall company. If you’re talking to somebody who’s over 40, that’s going to freak them out, you know? So this becomes your special-edition ShotCode overalls. You place ads only on social networks, like MySpace or Flickr. Facebook users can buy the Facebook edition of these overalls. They come precoded with your Facebook page embedded as your ShotCode. But if you’re not a Facebook person, you’re never going to know about this unique brand…. It’s self-selecting, actually. The more narrowly you talk to your audience through these new screens, the more people and products will gravitate toward one another. And nobody else will necessarily know or care that that’s happening.

Great point, something we’ve thought about ourselves. Everyone doesn’t NEED to “get” it. Just the cool kids.

4) Branded Utility

Rasmussen: I would recommend a Web presence built around a utility that engages consumers and allows them to take your brand and own it. Maybe you give customers the ability to mix and match your overalls with other clothes. Maybe you create a widget that lets you drag your overalls and drop them onto an existing image. And the program blends the overalls with the outfit, so you can say, “Boom, that’s how it would look if I wore a pair of cord overalls with a blue jean jacket.”

Ah, widgets… as sick as we are of hearing about them, the man has a point. This tool reminds us of Instyle.com’s hair makeover tool and “Hair Style” in South Korea that allows users to virtually try on new hairstyles and then locate a salon near to create a similar haircut–all through their phones..

5) Sharability

Bastholm: My company developed this mobile application called Nike Photo ID, where you take a picture with your cellphone of anything and it sends you back a pair of sneakers in the two dominant colors in that picture. So maybe we create a site called Overall This. Send in a picture of somebody and get them back in overalls.

Rasmussen: Then you can post the images on your Web site. Create a gallery that shows how overalls can mesh with many styles, from metro to hip-hop to blue collar. People can comment and vote on their favorites.

We like the name of the site Overall This. Equally sigh of resignation, fightin’ words, and friendly invitation. But then we’re just suckers for wordplay.

Overall (no pun intended) some solid ideas on how to string multiple platforms and channels together to create a multi-pronged and fully integrated approach.


Monday, November 24, 2008

Living and Learning with New Media: Findings from a 3-year Ethnographic Study of Digital Youth

Thanks Futurelab for releaseing this report on young people and social media

by: danah boyd

For the last three years, I've been a part of a team of researchers at Berkeley and USC focused on digital youth practices. This project, funded by the MacArthur Foundation, brought together 28 different researchers (led by Mimi Ito and my now deceased advisor Peter Lyman) to examine different aspects of American youth life. As many of you know, I focused on normative teen practices and the ways in which teens engaged in networked publics. We are now prepared to share our findings:

Already, write-ups of our research have hit the press:

Needless to say, we're excited by our research and uber excited by the coverage that we're getting. For years, we've been finding that youth do amazingly positive things with the technology that they use. Yet, during that time, we've watched as parents and news media continue to focus solely on what is negative. We're hoping that this report will help adults get a decent sense of what's going on.

For those who are only familiar with my research, I strongly encourage you to check out the report to get a better sense of the context in which I've been working. I focus primarily on "friendship-driven practices" but the "interest-driven practices" that motivate creative production, gaming, and all sorts of user generated content are tremendously important. I focus primarily on what happens when teens "hang out" but there's also amazing learning moments when they mess around and geek out with one another.

The book is currently available only in draft form but an updated print version will be available in the future. In the meantime, enjoy, and feel free to ask questions!!

Original Post: http://www.zephoria.org/thoughts/archives/2008/11/20/living_and_lear.html


If i started in social media today

Thanks Chris Brogan for this outline on getting started in social media
November 22, 2008

party Okay, so you’ve heard from someone that this social media and social networking stuff is great and you should get involved, and it’s really going to help you out. Maybe it will help you in the economic downturn. Maybe you have heard how you can use Twitter for business. But there’s a lot to it all.

Where would you start? What would come first? How might you think about getting out there and joining in on the experience?

If I Started Today

Here’s what I’m going to do. I’ll build three different scenarios out, and give you the starting points for what I’d do with social media if I were in these steps. Try to extrapolate them out to your profession or your need. If you really want to have fun with this post, take what I’ve started here, and write your own post for your vertical or condition, and then be sure to share the ideas with us here, so we can go to your site and check it out. (We’ll even be able to visit via trackbacks, if you link back to the original post).

Before it All: Listening

(Note: this was updated after Lucretia pointed out that I probably inadvertently forgot to mention it.)

Listening is my first move in starting to understand social media. That means this: go and read the blogs that are out there. Read from different genres. Go visit Twitter.com and more importantly search.twitter.com, and see what people are saying. Read comments on people’s blogs and see which ones seem to get any response. Search using Google and Technorati.com, and start listening to conversations that are out there.

And then, start here.

First Platform: A Blog

No matter what, the very first piece of social media real estate I’d start with is a blog. It’s a website, with lots of built in features that make it useful from a search perspective, and simple from a content creation perspective. That alone is worth the price of admission.

Don’t worry as much about the features, although certain companies make blogging platforms that go above and beyond simple content publishing. Don’t focus hard on the add-ons and whizbangs, but do know that a bare bones, out of the box blog is about as appealing as two slices of bread with a piece of bologna on it.

Now, let’s break that into three potential scenarios.

Personal branding: I’d buy my own domain name, and host it somewhere inexpensive, but with good service.

Company communications: I’d use an off-brand domain, with a “powered by” mindset, similar to Digital Nomads by Dell. Meaning, I wouldn’t necessarily do a “product blog” or a “corporate voice” blog as much as I’d want to do a “something useful to people” blog. Exceptions: really big corporations with lots of bloggers, like Sun, IBM, Cisco, etc.

Nonprofit: I’d start a storytelling and pictures blog about the causes I was tasked with supporting. No question about it: stories and pictures are powerful contributors to nonprofit experiences.

For blog topics and other ideas, I’ve collected my best advice, and that should get you started there.

Second Step: Outposts

In all cases, I’d build outposts which help me reach into lots of different places and communicate with people where they might be. Depending on my needs, I might use different tools. At the very minimum, I’d start accounts on:

  • Twitter
  • LinkedIn
  • Facebook

I might or might not then pick one or two more specialized networks. Let’s look at how this works for our three examples.

Personal: use Twitter to build relationships and share interests. Use Facebook to learn about groups and events of interest. Keep LinkedIn active and updated, and stay involved in the answering of questions part of the site. Goal here: keep your name out there, far ahead of when you might need anything from anyone.

Company: use Twitter as a way to show that you’re humans in there. I like how Dell has several namesatDELL type accounts like RichardATDell and LionelATDell, etc. You could also just be yourself, like ScottMonty from Ford, or astrout(Aaron Strout) from Powered. Use Facebook as individuals and LinkedIn as individuals, but with a group purpose. You might participate in other people’s groups. You might find friends with like interests or similar demographics and reach out to them that way. Be human. That’s the main goal here.

Nonprofit: depending on the cause, you could either use Twitter as the cause name, or you can reach out as an individual. There are both in the field, and I’ve yet to see which is more productive. Maybe a nonprofit can comment on their experiences here. On Facebook and LinkedIn, be the individual, but form groups around your causes, and invite people who might be like minded into the groups.

With all three groups, the specific networks I mentioned at the beginning of these segments would obviously vary. One note: don’t use those tools that push your status across multiple platforms. I understand that it’s simpler to update things that way, but it also means that you don’t respect your individual audiences at those outposts.

In all cases, use your picture for the avatar, not a logo. Try to get a candid shot that’s not a stuffy professional photo, but one that isn’t a cropped picture of you next to some ex relation.

In all cases, put enough information in your profile to connote that you’re at once a business person as well as a human being. In Facebook, consider which applications you add to your profile. Yes, being a pirate or a vampire might be fun, but it might also make someone question your professional intent. But do feel free to share your interests in books or movies or sports, and make sure your status messages aren’t always and forever about your business interests, or people might be less engaged after a very short amount of time.

I also have my best advice about social networking to help you there, too.

Third Step: Audience

Once you have a primary place to express yourself (your blog), and a few outposts where you can communicate in a less structured, more real time way (outposts), the next then I would do is find like minds. It depends on your business goals what you might do with this audience, and for some people, this might not apply as much. For the three examples I gave, it would be an important thing to build a level of followership and interaction across your platforms, so we’ll cover this all as one group, not as separate goals.

My best advice about building community and audience is this: be helpful. Write blog posts that others can use (like this one, for instance). The more you can help others, the more they’ll come back.

Avoid writing “me too” blog posts about the latest news in your vertical. Chances are, someone else is doing it better, and your “me too” is just a throat-clearing proof that you’re not creating original content. Work harder on doing something original instead of just pumping out “I read this article about” types of posts, unless you’re going to expand on the ideas, and/or recast them for your particular audience.

If you’re writing for a company, maybe these blog topics will spark some ideas. If you’re writing a personal blog, here are 100 blog topics to get you started.

More important in growing a community: comment. Go out to other people’s blogs and start getting involved. Use a service like BackType to learn what other people are saying and where they’re commenting. The more you make your voice heard in the general space where you want to do business, the better you’ll be.

Note something important: you might want to think about commenting in two places. First, where your peers are writing their stuff makes sense as a place to comment, but that will only bring you into a better relationship with your peers in a space. If you want to start building business, start learning to comment on your customers’ blogs, in your customers’ verticals, where your customers are spending their online time.

Fourth Step: Experiment

If something’s not working, try something else. If you’re not using analytics and stats packages to learn more about your web visitors, you’re missing out. If you aren’t learning how these social media elements tie to your business, and you’re just using them as another isolated thing, then you’re missing the whole reason to start (for businesses, at least).

Experiment. Try new things. I try something new every day. It might be a blog post. It might be a strategy about how I can get more people to do X instead of Y. It might be something as simple as reaching out to other people in new ways. But experiment. If you just sit around doing the same things you did to start out, you might as well turn in now.

I just gave myself another idea even writing this post. That’s the power of experimenting. You learn by doing, not reading. So, read all this, but then do something.

Your Turn

What would you tell people about starting out? If you want to adapt this to your specific blogging or media making interest, what would you tell people differently? How else might you serve your community?

Or, what do you have further questions about? This would be a great post to encourage people to ask questions, and share with the rest of the larger community.

What do you need to start today?

Congratulations Motrin. You just proved why every brand needs to understand Social Media

Thanks Hard Knox life for this topliner on the current Motrin social web blunder

Are you still trying to convince your management why your brand should be monitoring Social Media? Well if you are a Consumer Packaged Good brand (or any brand really), just look at what happened to Motrin over the past couple of days and the reaction of Motrin Moms.

A simple search on Twitter of #motrinmoms will show you that they pissed off one hell of a lot of people with their latest ad around “babywearing.” Mommy Bloggers are not people you want to mess with and you sure better understand the sandbox you are playing in if you do them wrong. For instance, just look at this Consumer Generated Media that has already popped up in response. Not exactly brand content you want at the top of search results.

The Lesson for Brand Managers:

Motrin screwed up. It happens. But in today’s world of Social Media, the place they really screwed up was in not monitoring what people were saying about the brand. This PR disaster is happening underneath their nose and no one on the brand is responding. Not their advertising agency, not their Public Relations group and not the brand itself. The unfortunate fact is that company’s haven’t trained Brand Managers to respond quickly to situations like this. That needs to change….and it needs to change fast.


People are going to be talking about your brand, with or without the Brand Manager’s permission. This simple fact is reason enough that you should be monitoring the conversations around your brand. Motrin is just the latest brand to learn this lesson the hard way.

UPDATE - Well it looks like Motrin is trying to respond. If you commented on their website, it looks like their VP of Marketing has a response that is being sent out (Thanks to Amy Gates for the lead). And the Motrin.com site has been taken down for now, but thanks to the power of YouTube, you can still see the video at http://www.youtube.com/watch?v=BmykFKjNpdYBill Seaver) (Thanks




Thursday, November 20, 2008

5 brands that gave 'em something to talk about

Thanks imediaconnection for this post with some interesting word or mouth case studies

Wednesday, November 19, 2008

TiVo, Dominos: Broadband Never Tasted So Good

Thanks that Channel Wire for this post on TV finally getting sueful! TiVo, Dominos: Broadband Never Tasted So Good
November 17, 2008
When the moon hits your eye with a big pizza pie, thank TiVo and Dominos. Beginning today, TiVo subscribers can order pies for delivery or pick-up from the pizza maker.

Hungry viewers can order pizza when they see a Dominos ad on TiVo and click "I want that" through their remote. TiVo subscribers will be able to set-up a user name and password on Dominos.com and each time they use their TiVo remote to place an order, they can log-in via their account number.

Through the TiVo/Dominos interactive system, subscribers can also create a custom pizza from television and select types of crusts, toppings and sauces. Users can also track pizza delivery timing. The companies promise that pies will be delivered in 30 minutes. The new service is free and payable in cash upon pizza delivery.

The new service gives new meaning to the term couch potato, and in fact, the companies' marketing executives refer to the service as "couch commerce."

"Joining forces with Domino's Pizza creates an effective marketing and commerce tool for Domino's while enhancing and further distinguishing TiVo as the ultimate way to watch TV with a closed-loop advertising experience," said Karen Bressner, Tivo's senior vice president of advertising sales, said in a statement.

Or, as Bressner put it, the deal is an "advertising solution as commercial avoidance continues to increase."

So, get the door, get the scale, its Dominos

Tuesday, November 18, 2008

Top Mobile Trend: Mobile Giving

Thanks Next Great Thing for this on Mobile giving. Who says gen Y are a bunch of self-obsessed, navel gazing shifters?

by Allison

Gen Y is often called “socially-conscious,” but they’ve also been tagged with “impatient,” “distractible,” and—like most youth—a bit “poor”. After throwing virtual change at Obama for a year, though, young philanthropists seem to be in the swing of giving. The Democrats just made it so easy; they didn’t even have to leave Facebook! They also rallied young supporters at events to text in small donations. This method of giving works for youth because it’s very impulsive—like them—so the donor barrier is lowered significantly. Now we’ve noticed a handful of new charity platforms looking to quite literally “mobilize” this young civic-minded generation.

This new trend hinges on the work of the Mobile Giving Foundation, which effectively eliminated the “carrier barrier” to mobile charity. Previously, carriers would take a big chunk (HALF!) of every donation. Combined with a cap of $5 donation per text (with a max of 5 texts = $25), the model was completely unfeasible. Now MGF has positioned themselves as a clearinghouse, managing to get fees waived for select non-profits so 90% of the donation goes to the charity, while they take 10%. The only stickler is Verizon, which only approved about 20 non-profits on its network.

Several application service providers are working with MGF to help non-profits run and manage their campaigns across platforms, while other companies are reimagining donation models to work on mobile.

  • mGive from Mobile Accord allows micro donations via text with carrier billing through MGF. Alicia Keyes used this text-to-donate platform during her As I Am concert tour, asking her fans to text the word ‘ALIVE’ to shortcode 90999 to donate $5. Her effort raised $40,000 in donations for Keep a Child Alive.
  • MobileCommons helps non-profits, advocacy and political groups create, manage and report on SMS communication campaigns. Campaigns are already learning how to engage women through mobile technology. Using MC technology, the Women’s Campaign Forum obtained 150 nominations of pro-choice women who should run for elected office via text message for its She Should Run program in about five minutes (more on it here).
  • CredoMobile is an MVNO that builds giving right into their revenue model. They started back in 1985 with a long distance service where 1% of your charges went to progressive nonprofits of your choice. As they put it “your bill serves as a progressive newsletter and your phone company as a progressive lobby.” Now they’ve switched to mobile and to date, the company and its members have donated more than $60 million to NPOs. The company raises money–and awareness–for voter registration. Last year they staged political street theater using projected cartoon images on the sides of buildings drawn by political satirist Tom Tomorrow. Passerby could text dialogue inside the thought bubbles of Bush and Cheney.