Tuesday, June 10, 2008

TV, Meet the Web

Thanks to Tech Crunch for sharing the love on measuring TV through Google! Check out their post:

TV, Meet the Web. Google Analytics Starts Measuring TV Ads
Erick Schonfeld - June 6, 2008
Google’s experiment with selling and measuring TV ads on the Dish satellite network just got a lot more interesting. A month ago, Google incorporated the ability to buy TV ads into AdWords. Now, it is taking all of that ad impression data and layering it on top of Google Analytics. This is very basic and imperfect, but it hints at the future of how advertising will be measured: all in the same place.

Within Google Analytics, which many companies already use as a dashboard to measure their Website traffic and the effectiveness their online Google ad campaigns, it is now possible to also measure the effectiveness of your Google TV ads. It shows you how many times your ad was seen on TV, and overlays that on top of a graph showing how many people visited your Website.

While the two are not always directly correlated, if the point of the TV ads is to drive Website traffic, at least advertisers can now eyeball whether any corresponding spikes occur after they run their TV ads. Google Analytics also displays the cost of the ads, how many times each one played, and calculates a CPM (cost per thousand impressions) so that advertisers can roughly compare the return they get from TV ads versus Web ads.

Google can only place TV ads on Dish boxes at this point, so its reach is limited. But within that sandbox, Google is showing the way that advertising ought to be measured.

Now, imagine seeing radio, print, and other forms of advertising as well side by side with Web and TV and you get a sense of where Google wants to go with all of this. If advertisers can truly get to the point where they can measure all of their ad campaigns across all media in one place, then they will shift those advertising dollars to the most efficient place. And that may not be the Web in all cases. But if Google can place ads anywhere and collect better data on their relative effectiveness than anyone else, it really won’t care.

http://www.techcrunch.com/2008/06/06/tv-meet-the-web-google-analytics-starts-measuring-tv-ads/

The Real Business Model for Web 2.0

Thanks to Forrester / Groundswell for this nice blog post on objectives and examples of how companies are and can use social networks:

The real business model for Web 2.0: corporate clients
by Josh Bernoff
JUNE 09, 2008


Everyone seems to want an answer to the question "When will Web 2.0 startups start making money?" The implication is that unless we can answer the question, the "bubble" of Web 2.0 will burst and all of us who believe in this stuff will be revealed as fantasists.
The fact is, it's incredibly hard to make money as a Web 2.0 startup aimed at consumers.

There are hundreds of these companies, and they all clamor to brief us at Forrester. Each has its own twist on blogs, social networks, ratings, user generated video, or whatever. It's hard to get people to pay attention to a new tool, and the value of the tool depends on lots of participation -- the classic chicken-and-egg problem. You competitor is always one twist ahead of you. Some of these startups will succeed but the odds are one in a thousand -- you need just the right idea, at the right time, with the right push or set of potential customers, and you need to take off with such velocity that you leave the competition in the dust.

Once a startup like this does take off, there's that other pesky little problem -- monetizing the success. Google transformed the online world by first generating huge traffic, then finding a business model. But Google's success was based on a fantastically clever advertising mechanism that was automated, attracted new advertisers, and served searchers nearly as well as it served advertisers. Facebook hasn't yet unlocked that advertising gold mine, and flubbed up its most prominent try with Beacon. Twitter has no business model yet. Ning has hundreds of thousands of visitors, but still runs Google AdSense ads. And these are the successes. No wonder people are skeptical.

A few of these companies may (and likely will) unlock that genie as Google did and take off. But for any given startup, the odds are astronomical.

The amazing thing is that there are a class of startup companies making good money right now from Web 2.0. They're not flashy and they don't grow like mushrooms. But they've got all the business they can handle and they are growing. I am talking about companies that serve corporate social application needs. This isn't the typical Web 2.0 business paradigm, since serving corporate customers means lots of client service, which is people-intensive -- it doesn't lift off miraculously like a pure technology startup. In fact, in many of these companies, the technology itself is positively mundane. But the startups grow because they deliver value for which they can charge a premium and get customer loyalty. The customers of these companies don't defect when something shiny and new comes along, because they like the service they're getting.
Here are some examples, listed by the objectives they help companies accomplish (for more on these objectives see Chapters 4 through 9 of
Groundswell).

Listening.
Communispace now has hundreds of private communities that its client companies are using to learn about their customers. It succeeds because it's unlocked the key to running and moderating these communities effectively, and grows despite charging $150K or more per year per community. The other class of listening companies are the brand monitoring companies, and the track record here is great. Research giant Nielsen bought BuzzMetrics. Another research giant, TNS, bought Cymfony. J.D. Power & Associates bought Umbria. MotiveQuest, which is still independent, has typical clients happily paying $70K $30K and up to work with it.

Talking.
Talking with the Groundswell is tricky, but there are plenty of agencies ready to help you with it. After building dozens of campaigns and sites,
Blast Radius was bought by mega-agency Wunderman. Brains on Fire ignited the spectacular success of Fiskateers. The digital divisions of companies like Edelman also compete in this space, as do the big Web service companies like Avenue A/Razorfish (now part of Microsoft).

Energizing.
Ratings and reviews are the easiest way to energize customers to sell others, and the companies that provide them are taking off. On behalf of its clients,
Bazaarvoice's clients have generated over 10 billion customer reviews has served over 10 billion reviews to consumers. PowerReviews works with over 200 retailers. And ExpoTV has built a business around consumers creating reviews on video.

Supporting.
Support forums work -- they please customers and they reduce costs. Lithium has an impressive client list including Dell, AT&T, Comcast, and Sprint. And forums are just one type of community. The community space is crowded, but other companies with growing client lists include Jive Software, Awareness, and Mzinga/Prospero.

Embracing. 
Startups that enable clients to source ideas from their customers have a bright future, because customer-generated innovation is hot right now. Salesforce.com bought Crispy News and turned it into Salesforce Ideas, which powers idea sites for Dell and Starbucks. And Innocentive is growing rapidly, with 50 companies including Procter & Gamble offering prizes of $10,000 or more to innovators that can solve their problems.

While many were distracted by sparkly consumer-facing startups, these companies were building and growing solid businesses. Look how many of them were acquired! This is no bubble, because companies that deliver business value to clients have durable growth potential. Could this be the Web 2.0 business model everyone is looking for?

If you're interested in what this means for marketing people working with startups (and you're a Forrester client),
see our related document, going live today.

http://blogs.forrester.com/charleneli/2008/06/why-id-bet-on-w.html

MoneyAisle: Live Auctions Where Banks Compete for You


Cheers to Mashable for this post on a new finance site/model in which banks bid for consumers:

MoneyAisle

June 9, 2008 — 04:05 AM PDT — by Kristen Nicole —


MoneyAisle’s service launches today, and its offering may be something that becomes more commonplace in the coming years. As banking options move online, and comparative tools like LendingTree streamline the process on the banking and consumer side, one trend in particular is slowly overtaking the banking industry overall.

Consumer-centric models of banking and custom features are core to MoneyAisle’s service, which revolves around an online auction marketplace where banks bid for customers. It’s almost the reverse of an auction site like eBay. Banks using MoneyAisle can bid against each other in live auctions, starting with certificates of deposit (CDs), and high-yield savings accounts. These are the first two product offerings from MoneyAisle, and the company expects to expand beyond these two for more consumer offerings in the near future. Upon today’s launch, MoneyAisle has about 100 bank partners.

Aside from providing a 24/7 live auction service that aims to give consumers the best rate possible as banks literally compete for customers, MoneyAisle is touching on several developments we’re seeing in the banking and lending industries. The overarching trend is the leveraging of technology and online networks for the ability to survive.

But will MoneyAisle work? The concept will surely continue to develop, that’s for sure.

Sites like Zopa are taking a similar approach to lending, as consumers are able to put their requests (amount, interest rates, etc.) on the table and receive loans accordingly. We’re also likely to see services similar to MoneyAisle emerge in the coming year, as more banks become willing to participate in such services.

Banks are readily becoming more consumer-centric, looking to technological innovations in order to provide a competitive, custom experience. Capital One lets you customize your credit card with a photo, and JP Morgan Chase is planning on using Rearden’s concierge features as a perk for its banking customers.

http://mashable.com/2008/06/09/moneyaisl/

Hands Free Gaming in Time for Christmas!

I wonder: Is there a risk that the more you play the less you are able to? (i.e. as the game feeds off your brain cells, doesn't it also kill it? - I know my mother would think so!)
Thanks to the NewYork Times for this little novelty.

Moving Mountains With the Brain, Not a Joystick
By ANNE EISENBERG
Published: June 8, 2008


STILL using a mouse, keyboard, joystick or motion sensor to control the action in a video game? It may be time to try brain power instead.

A new headset system picks up electrical activity from the brain, as well as from facial muscles and other spots, and translates it into on-screen commands. This lets players vanquish villains not with a click, but with a thought.

Put on the headset, made by Emotiv Systems in San Francisco, and when a giant boulder blocks the path in a game you are playing, you can levitate it — not by something as crude as a keystroke, but just by concentrating on raising it, said Tan Le, Emotiv’s president. The headset captures electrical signals when you concentrate; then the computer processes these signals and pairs a screen action with them, like lifting a stone or repairing a falling bridge.

The headset is the consumer cousin of brain-computer interfaces developed in research labs and used, for example, by monkeys who manipulate prosthetic arms with thoughts. The monkeys’ intentions are detected by sensors, translated into machine language and used to move the arm. In general, some interfaces use sensors implanted directly in the brain; others use electrode-studded caps.

For humans, Emotiv plans to have its noninvasive, wireless EPOC headset ($299) on sale in time for Christmas, Ms. Le said. With 16 sensors that lightly touch the head, it uses a standard technology, electroencephalography, or EEG, to pick up electrical signals from the scalp’s surface and convert them to actions that control or enhance what happens on screen.

To help players master the art of moving on-screen objects solely through concentration, the headset will come bundled with a game, set on a magical mountain, that includes practice exercises, said Geoffrey Mackellar, Emotiv’s research and development manager. “You clear the mind,” he said, and then do 30 to 40 seconds of training, by concentrating, for instance, on visualizing a block lifting from the earth. “On the first or second attempt, you can lift it at will.”

Other, harder challenges follow. In constant feedback, he said, the machine learns more about how users think just as users grow more skillful at concentrating.

Many game developers are incorporating the EPOC’s biofeedback abilities into their applications, Ms. Le said.

The system doesn’t just lift boulders. It can also detect some of a player’s facial expressions and emotional responses: smile, frown or wink, for instance, and an avatar on screen can do so, too. Grow bored during a battle, and the system can detect ennui and supply a few dragons, or change the music. The device tracks a total of about 30 responses.

A chip inside the headset collects the signals and sends them wirelessly to a receiver plugged into a U.S.B. port of the computer, where most of the processing occurs, Dr. Mackellar said.

The sleek Emotiv headset is a version of the EEG cap used for decades to record brain electrical activity, said Nathan Fox, a professor of human development at the University of Maryland.

“There can be as many as 256 electrodes at one time in a cap,” he said. ‘The placement corresponds in some rough approximation to brain areas that are underneath the scalp.”

Medical-grade EEG caps are used in research to eavesdrop on the brain as it plans motion and to translate these plans, for example, into cursor actions on a screen so paralyzed people can control a computer to write messages.

The Emotiv headset, too, taps the power of the mind, as well as using feedback from muscles, Dr. Mackellar said.

“We definitely read brain waves — no doubt about it — but we also read other things,” he said. “In classical EEG, movements of the face and muscles are regarded as noise. But we use some of it, rather than discard it.”

Anton Nijholt, a professor of computer science at the University of Twente in the Netherlands who does research on innovative interfaces for games, looks forward to the extra means of interaction that EEG headsets will provide. But he doesn’t think that all consumers will be able to use them to raise mountains.

“Not all people are able to display the mental activity necessary to move an object on a screen,” he said. “Some people may not be able to imagine movement in a way that EEG can detect.”

So far, Dr. Mackellar said, all 200 testers of the headset had indeed been able to move on-screen objects mentally.

ANOTHER headset, the Neural Impulse Actuator ($169), just released by the OCZ Technology Group in Sunnyvale, Calif., has three sensors in a headband that pick up electrical activity primarily from muscles and convert it into commands, said Michael Schuette, vice president for technology development. Players of shooting games, for instance, may use eye movement to trigger a shot, shaving milliseconds off of their response time and sparing their hands.

The exact source of the electrical activity the headset is picking up may not be important, said Dr. Jonathan Wolpaw, chief of the laboratory for nervous system disorders at the Wadsworth Center of the New York State Department of Health in Albany. He uses EEG caps as part of brain-computer interfaces for severely paralyzed people. His systems record brain activity alone, but for a consumer game device, a cap that picks up a mixture of brain and muscle activity may be acceptable.

“In a lot of these commercial uses, people don’t care if the activity is coming from the brain or forehead muscles,” he said. “It doesn’t matter to them so long as they can play the game.”

http://www.nytimes.com/2008/06/08/technology/08novel.html?_r=1&oref=slogin

Targeting just got lethal

Cheers to AdAge for an interesting use of alternative reality gaming to target a very specific group of people:

Toyota: No One's Targeted Black Women Like This
Alternate-Reality Game Challenges Camry's Rep as 'Suburban,' 'Boring'

By Claude Brodesser-Akner
Published: June 09, 2008


LOS ANGELES (AdAge.com) -- With companywide sales down 8% this May compared with a year ago, every sale suddenly matters to Toyota Motor Corp. And so the carmaker is launching what it calls an "episodic interactive campaign" to connect with a car-buying audience it has never targeted: professional African-American women.

Toyota's 'If Looks Could Kill' interactive site will target African-American women.

The automaker's Camry has been the best-selling car in America for nine of the past 10 years, but it seems African-American consumers would rather hitch their wagons to just about any other brand.

"Here's this nameplate that's ubiquitous," said Monica Warden, account director for Burrell, Toyota's agency of record or African-American advertising. "But for an African-American woman, it's not even in her consideration set. Our preliminary testing found they think of it as suburban, not urban; as solid but boring. And for this woman, she doesn't see herself as boring."

To shift the car's perception and increase purchase consideration, Toyota and Burrell have turned to the Pasadena, Calif.-based 42 Entertainment, a company that specializes in creating alternate-reality games, including a recent innovative viral campaign for Warner Bros.' forthcoming "Batman: The Dark Knight."

In the game, which makes its debut today, Bianca, a good-looking assistant designer at an urban fashion house, finds herself -- and her new 2009 Camry -- enmeshed in a world of espionage. A $5 million print, radio and online campaign that will run in media primarily consumed by African-American women aims to drive the target demographic to iflookscouldkill.com, a site where "fashion and espionage collide," said Susan Bonds, president of 42 Entertainment.

Espionage, mystery

Naturally, Bianca's unwitting involvement in spy tradecraft will be assisted by Camry's onboard Bluetooth, navigation and push-button ignition system, all features that will be "seamlessly integrated" into the content, Ms. Bonds said.

Why Camry hasn't caught on with African-American women is something of a mystery.

If the demographic simply wasn't buying any midprice sedans, one could to point to U.S. Census Bureau statistics that show that black women are the least likely to marry (in 2001, according to the U.S. Census, 41.9% of black women in America had never been married, in contrast to 20.7% of white women) and also the most likely to divorce. Lacking a double income, they might opt for cheaper wheels.

Or one might look to a November 2007 study by New York University's Furman Center for Real Estate and Urban Policy that found that black and Hispanic borrowers were more likely to be steered into subprime loans than others, even adjusting for income, loan size and property location -- indicating they don't have money to buy a car.

But U.S. Census data from 2005 show that black and Asian women with bachelor's degrees earn slightly more than similarly educated white women. And a recent study conducted by Burrell found that black women do buy midprice sedans; they just tend to buy Altimas, Accords and Avengers. Indeed, the Camry was being outsold almost 2-to-1 by Dodge's Avenger among black customers -- a car that suffered from less horsepower and lower fuel mileage than just about every six-cylinder competitor, including the Camry.

Disrupting perceptions

The game developed by 42 Entertainment is designed to target exactly those professional black women between 25 and 40 who earn at least $70,000 a year -- the same group that, Ms.Warden said, had previously written off the car as a suburban yawn.

"They think they know the car, but we're going to disrupt those perceptions," she said. "When you think that someone actually cares enough to make their product relevant to you, it can change your mind."

She added: "No one has ever targeted African-American women like this."

http://adage.com/article?article_id=127615

The new shake 'n' make

This post from iMedia Connection, details some cool new applications that are in the mix for Apple's iPhone. 
The Siite example is certainly relevant for Dairy Farmers Ski yogurt, but i wonder what our other brands could develop using this technology?  You could shake coins from a piggy bank for Comm Bank or rock a cruise boat for P&O? Surely there must be loads more - let me know and post your ideas in the comments!


Breakthrough marketing with a twist, shake and squeeze
By Alan Ruthazer
Published: June 06, 2008


New iPhone applications open the field for creative marketing. Here are some examples of what's in the works.

Developers looking for the next marketing platform see the smart phone as a hot opportunity, one that -- with the impending launch of the new iPhone -- is heating up fast.

With the release of Apple's iPhone Software Developer's Kit (SDK) earlier this year, there has been tremendous speculation, along with a few sneak peeks of next generation applications for this mobile device from the likes of SalesForce.com, EA and Sega.

What's driving this fervor? Apple's elegant hardware and sleek user interface certainly go a long way toward forging a relationship between users and their device, but things really get interesting when one brings the
accelerometer and multi-touch technology into play.

With the accelerometer the iPhone can measure gravity-induced reaction forces -- spinning, tipping or flipping-- and multi-touch functionality enables users to interact with the touch screen by simultaneously touching it in multiple locations.

As developers begin to tap into these technologies we will start seeing groundbreaking applications. This device also presents the opportunity to dramatically change the marketing landscape. That said, the following are a few iPhone-based marketing projects now under development in SiiTE Interactive's idea lab.

Shakin' things up
SiiTE is helping one of the fastest growing frozen yogurt franchises with a mobile coupon-generating iPhone application. Users make their fruit and yogurt choices, and then literally shake the phone to blend them up. Once the concoction is ready, a mobile coupon for their drink is displayed. Yogurt fans bring their iPhone into the store to have the onscreen bar code scanned and receive a discount.

For those about to rock
Since the cell phone has evolved as the replacement cigarette lighter for fans to hold high in solidarity at rock concerts, it is time for the evolution to continue. Soon music fans will be able to not only hold their lit iPhones to illuminate the concert halls, they will be able to shake them in unison to generate the sounds of maracas, tambourines, jingle bells, etc. This mobile music app may be among promotional items fans will download as they purchase their next iTunes song.

Give a little squeeze
To help a leading orange juice brand drive home the message that their juice is fresh-squeezed, users can take the "Juicer" challenge utilizing iPhone technology. Here, users try to beat the clock and fill as many glasses of OJ as they can by tilting their iPhone to roll an orange into a squeezing zone and then use two fingers to squeeze the juice from the orange. With a flick of the wrist, the used orange is flipped off screen as the next orange rolls into place.

Radical community
Nothing is quite as good as bragging rights when it comes to the world of board sports (surfing, snowboarding, skateboarding). Soon, thanks to the accelerometer, iPhone-equipped snowboarders will be able to verify whether that last spin was a true 360. They'll also be able to keep a log of their tricks and share their info with fellow snowboarders as they virtually compete against other users, and even the pros.

iFold
Many say the art of letter writing has died as a result of email culture, but the ancient art of paper folding, or origami, may spur its resurrection. Users will soon be able to send an Origami-gram to friends. Thanks to multi-touch technology, people will be able to write a note, then fold the virtual paper into custom origami configurations. Their swans, boxes and flowers will be saved in online galleries for other users to enjoy.

There will surely be plenty more ideas to develop with these technologies as rumors about the next generation iPhones continue to spread. Some include the addition of a video camera, a broadband connection, GPS, and even haptic technology (a tactile feedback system where users will feel keys that aren't there).

As clever uses of these technologies roll out in upcoming months it will be exciting to see how Apple will make an impression on us with "one more thing."

Alan Ruthazer is CEO, SiiTE Interactive.

http://www.imediaconnection.com/content/19490.asp

Some new and interesting business

Thanks to FutureLab for this post, highlighting some new business models / start ups. The NileGuide example could certainly be an interesting addition to any TrueLocal portfolio???

Walmart's Latest Innovation - It's Free Classified

by: Idris Mootee

Two interesting businesses launched this week and both worth special mention. First one is Wal-Mart has decided to compete with Craiglist and Kijiji (an eBay company); they quietly launched a free online classified service, and sell practically anything to anyone. It is still at pilot stage and currently carries 30 mil items. I searched for Tiffany and I got this Tiffany bracelet for $135. There's no fees involved for buyer and seller. I don't think eBay likes this idea.



The service is totally free through Walmart.Oodle.com. It is a way to attract their 130 mil customers who shop online every week. The service was provided by Oodle.com which was launched 3 years ago in San Francisco by former eBay Inc. and Excite executives. There is no business model but it doesn't cost much to run it either. The success rate is 50/50.



Former CEO of Technorati David Sifry’s latest new venture is Offbeat Guides, a service for printing customized travel books. When you go to the site, it asks you 5 basic questions: your name, your destination, your trip's dates, where you live, and where you're staying . With that, it goes out to the web and finds related content and assemble it. You can tweak the content: if you don't know where you're staying you can be sure the hotels section is included; if you already have a place, you can remove it and save some paper.

It is probably the first personalized publishing platform. You can add sections on food, events, transportation, etc. Books will always be customized for your travel dates and will be printed with the weather forecasts, exchange rates, and other relevant and timely information like local events happening when you're there. Your custom book will be sent in 4 days and costs $24.95 (including PDF download). I think this model will ultimately evolve to ad sponsored where the book is free. To make this really work, they need to bring in the local to create unique content. Quality control of the content is crucial. Extreme personalization is next as I can see people looking for the Antique Shopping in Paris, Electronics Shopping in Akihabara or Cosmetic Surgery Guide in Seoul. I like the business concept as many have explored this over the years.



There was this Nile Guide launched a few months ago. Nile Guide is a travel planning and what it does is they aggregate travel data from over 10 sources, including Citysearch, OpenTable, and Expedia, and add its own reports and reviews from local experts for 80 international destinations. Then all information is made searchable from within a tool that takes into consideration both objective and subjective factors related to your preconceived preferences. The four main search types on Nile Guide: food, lodging, nightlife, and “see & do”.

When you search from within anyone of them, you can filter the results in real-time using a variety of criteria. For example, you can choose to view only restaurants in a given city/region that are lively, quiet, off beat, romantic, family, or business entertainment etc. And when you're done planning your trip, simply download a PDF of your itinerary for FREE (with lots of ads).

A few more interesting start-ups here for you to check out:

Ffwd: This is a video content site with "social awareness and predictive recommendations".



Lil'grams: Not just another online baby photo site. The most precious moments of your baby's life are countless and now you can keep, track, and share anything about your baby.

SocialMedia Networks: An attempt to build an advertising network for social platforms and apps.

Xumii: A utility that gives you access to your social network contacts on your mobile phone. Pretty cool idea.

Original Post: http://mootee.typepad.com/innovation_playground/2008/06/walmarts-latest-innovation---free-classified.html


http://blog.futurelab.net/2008/06/walmarts_latest_innovation_its.html